Recommendation ITU-T D.1102 (12/2021) Customer redress and consumer protection mechanisms for OTTs
Summary
History
FOREWORD
Table of Contents
Introduction
1 Scope
2 References
3 Definitions
     3.1 Terms defined elsewhere
     3.2 Terms defined in this Recommendation
4 Abbreviations and acronyms
5 Conventions
6 Transparency and accountability
     6.1 Ensuring transparency and accountability
7 Data protection and privacy
     7.1 Access to and use of personal data
     7.2 Limitations in exceptional circumstances
     7.3 Procedures for data collection and processing
8 Customer support services
     8.1 Access to customer support services
9 Competition issues
     9.1 Data portability
10 Consumer empowerment mechanisms
     10.1 Consumer education and awareness
11 Enhancing responsible use of OTTs
12 Regional and international cooperation
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