Digital Transformation Assessment of People-Centred Cities Performance and Impact Assessment Guide
Foreword
Contents
Abbreviations and acronyms
Executive Summary
1 Why cities should use performance and impact assessment guide
2 People-centred approach
3 Guidance on using the framework in the guide
     3.1 (Stage 1): Digital enablement: Assessing digital readiness
     3.2 (Stage 2): Outputs and usage: Delivering digital solutions
     3.3 (Stage 3): Outcomes and impact: Achieving people-centred results
     3.4 Flexible and modular framework design
4 Definition of Core and Advanced Key Performance Indicators (KPIs)
5 Key Performance Indicator Template
6 Key Performance Indicator Table
7 A Review of Current Methodologies and Indices
8 Measurement and Impact
9 Digital Transformation Impact Assessment
     9.1 (Step 1): Impact assessment scoping
     9.2 (Step 2): Identification of impact aspects
     9.3 (Step 3): Conduct of the impact assessment and data collection
     9.4 (Step 4): Impact evaluation and mitigation
10 Conclusion
References
Appendix 1: Key performance indicator template
Appendix 2: A sample of data collection template