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• M-Government - MOBILE TECHNOLOGIES FOR RESPONSIVE GOVERNMENTS AND CONNECTED SOCIETIES
  • Foreword
  • Acknowledgments
  • Table of contents
  • Executive summary
    • Introduction
    • Innovating service delivery
    • Empowering digitally deprived citizens
    • Intensifying partnerships and exchange between the public and private sectors
    • Enhancing public sector performance and good governance
  • Chapter 1 - Towards the next generation of public services
    • From e-government to m-government
    • Growth of mobile technologies
    • Underlying concepts and motivational factors
    • Policy formulation and priority setting
    • Notes
    • Bibliography
  • Chapter 2 - Benefits and outcomes of m-government
    • Expanding governments capacity
    • Transformational stages of e-government
    • G2C applications and services
    • G2G applications and services
    • G2B applications and services
    • G2E applications and services
    • M-Government Benefits for governments
    • M-Government Benefits for citizens
    • M-Government Benefits for businesses and economic growth
    • Notes
    • Bibliography
  • Chapter 3 - Understanding m-government adoption
    • The inherent value of m-government
    • Adoption factors
    • Mobile value chain
    • Key players and stakeholders across the value chain
    • Stakeholders partnerships and collaboration
    • Notes
    • Bibliography
  • Chapter 4 - Prerequisites for agility and ubiquity
    • Evolving public service delivery
    • Deployment and feasibility
    • Changes in user acceptance and cultural adaption
    • Ke y barriers and challenges
    • Notes
    • Bibliography
  • Chapter 5 - Technology options for mobile solutions
    • Introduction
    • Voice channel
    • Signalling channel
    • Data channel: Mobile messaging categories
    • Back-end information systems and enterprise architecture
    • Technical issues
    • Security and identity management
    • Broadband connectivity
    • In tegration
    • Interoperability
    • Accessibility
    • Location-based services
    • So cial networking
    • Open source
    • Next trends on the mobile market
    • Notes
    • Bibliography
  • Chapter 6 - M-Vision and a call for action
    • Reaching the critical mass
    • Examples of m-government application in policy areas
    • Planning ahead
    • A checklist for the future
    • Bibliography
  • Annex A - M-Government projects compendium
    • G2C Government to Citizens
    • G2G Government to Government
    • G2B Government to Business
    • G2E Government to Employee