• QUESTION 17-3/2: Progress on e-government activities andidentification of areas of applicationof e-government for the benefitof developing countries
    • Table of Contents
    • 1 Introduction
      • 1.1 ICT Revolution and Expansion of Internet Applications
      • 1.2 E-government and SG2 in ITU
      • 1.3 Benchmarking studies on e-government in international organizations
    • 2 Principles of E-government
      • 2.1 What is e-government?
      • 2.2 Trend of ICT development for e-government
        • 2.2.1 Characteristics of ICT for e-government
        • 2.2.2 Fixed vs. Mobile
        • 2.2.3 Mobile and Social
        • 2.2.4 Open government data as a trend for more government transparency, accountability, participation and collabora...
      • 2.3 Components of e-government
        • 2.3.1 Portal, Information Sharing, Security
        • 2.3.2 Networks, Human Capacities
      • 2.4 Categories of e-government activities
        • 2.4.1 Applications: G2G, G2C, G2B
        • 2.4.2 Funding
        • 2.4.3 Legal and Institutional Arrangements
    • 3 Best Practices of Member countries (ITU-D Contributions)
      • 3.1 The INV (Information Network Village) Project (Republic of Korea)
      • 3.2 Korea Online e-Procurement System (KONEPS), (Republic of Korea)
      • 3.3 Uganda's road to e-Government (Uganda)
      • 3.4 Uganda's Approach to Implementing Broadband Connectivity in Underserved Areas (Uganda)
      • 3.5 Local Government Information System (LGIN)
      • 3.6 Overview on ICT based services in Bangladesh
      • 3.7 E-Government implementation in the Kyrgyz Republic- Experience and further steps
      • 3.8 Effort to make accessing the administrative business system more convenient using mobile terminals by service c...
      • 3.9 E-Government in Lebanon
      • 3.10 MWANA (Zambia)
      • 3.11 eGovernment Service in Montenegro
    • 4 Tools for Best Practices
      • 4.1 Toolkit for ICT-based services using mobile communications
        • 4.1.1 Mobile principles for secure mobile services
        • 4.1.2 Identification and authentication
        • 4.1.3 Key administration
        • 4.1.4 Security
        • 4.1.5 Mobile Technology
        • 4.1.6 Findings
        • 4.1.7 Recommendations
      • 4.2 Evaluation e-Government performance and its influx in Korea (Republic of Korea)
      • 4.2.1 Introduction
      • 4.2.2 Workflow of e-Government performance management
      • 4.2.3 Future direction
      • 4.3 eGovFrame: Open platform with open innovation
        • 4.3.1 Overview
        • 4.3.2 Background of the eGovFrame
        • 4.3.3 Open innovation strategy
        • 4.3.4 Changes and Benefits of eGovFrame
        • 4.3.5 Expansion and Future of eGovFrame Mobile
        • 4.3.6 Opportunities for other countries
    • 5 Application areas for the benefit of developing countries
      • 5.1 Guidelines for identifying application areas
      • 5.2 Infrastructure
      • 5.3 G2G
      • 5.4 G2C and G2B
    • 6 Factors to ensure the success in the progress on e-government activities
      • 6.1 Presidential leadership (Political support)
      • 6.2 Balance of supply of and demand for e-government services
      • 6.3 Clear understanding of e-government
      • 6.4 Encouragement of citizens' engagement and participation
      • 6.5 Innovation of Information Resource Management (IRM)
      • 6.6 Protection of privacy and system safety
      • 6.7 Strategies to accept e-services
    • 7 Guidelines on encouraging e-government activities and identifying e-government application areas for developing c...
      • 7.1 Scope
      • 7.2 Objective of the Guidelines
      • 7.3 Guidelines in identifying application areas for the benefit of developing areas
      • 7.4 Guidelines to make sure progress in e-government activities
    • Annexes
      • Annex 1: Full Transcripts of Contributed Cases
      • Annex 2: Toolkit to create the ICT-based services using the mobilecommunications for e-government services