Preface
Final report
Table of Contents
List of Tables, Figures and Boxes
     Table 1: Case studies reported in C&I events worldwide
     Figure 1: Conformity, Conformance and Interoperability
     Figure 2: Trends: Drastic increase of Things connected
     Figure 3: Hands-on training in real testing laboratories
     Figure 4: C&I assessment study in COMPTELCA region
     Figure 5: MRA phases 1 and 2 for implementation
     Figure 6: Remote interoperability testing
     Figure 7: Remote type approval testing
     Figure 8: Regional Certification Body
     Figure 9: Conceptual ICT equipment trade and use under a C&I regime (mobile phone example)
     Figure 10: Laboratory organization and management
     Figure 11: Case studies reported in C&I events worldwide
Executive Summary
     i.	Introduction
     ii.	Previous work
     iii.	Statement of the situation
1	CHAPTER 1 – Conformance and interoperability
     1.1	Global trends related to conformance and interoperability
          1.1.1	Harmonized standards and technical requirements
          1.1.2	Acceptance of conformity assessment results and mutual recognition procedures
     1.2	Issues and challenges of developing countries in the implementation of C&I framework
     1.3	Approaches to meeting confidence in ICT equipment
          1.3.1	Contribution of test laboratories to C&I
     1.4	Progress on conformance and interoperability achieved by all ITU Sectors
     1.5	Terms and definitions
2	CHAPTER 2 – Capacity building on C&I
     2.1	Awareness, knowledge, training and technology transfer
     2.2	Examination of effective information-sharing systems and best practices able to assist in capacity building 
          2.2.1	Mobilizing stakeholders to build C&I capacity
          2.2.2	Assessing means and requirements regarding capacity
          2.2.3	Implementing a capacity building strategy
     2.3	Collaboration with testing laboratories 
3	CHAPTER 3 - Implementation guidelines
     3.1	Harmonization of C&I regimes to improve regional integration 
     3.2	Guidance on the framework and procedures to establish mutual recognition agreements
          3.2.1	Identification of the scope
     3.3	Innovative approaches for establishing conformance and interoperability programs
          3.3.1	Smart testing procedures
          3.3.2	Virtual testing
          3.3.3	Certification services: MRA on regional levels and regional conformity assessment body
     3.4	Market surveillance and maintenance of conformance and interoperability regimes 
          3.4.1	ICT equipment manufacture and transit – Multi-stakeholder environment
          3.4.2	Post-market surveillance procedures
     3.5	Laboratory synergy with the C&I ecosystem
4	CHAPTER 4 – C&I case studies, regional and national experiences and guidelines
     4.1	Conformity and Interoperability assessment on a regional basis
     4.2	C&I case study on a national experience
     4.3	Case Study Library
     4.4	ITU-D Guidelines
     4.5	Recommendations for assessment studies on a regional basis
5	CHAPTER 5 – Roadmap for Member States for implementing C&I programs
Abbreviations and acronyms
C&I Vocabulary
Annexes
Annex 1: Conformity and Interoperability practices
Annex 2: Relevant Recommendations and Reports of the other ITU sectors
Annex 3: References