Consumer awareness in the digital transformation age
Executive summary
1. Decision-making and behavioural insights
     1.1. Consumers lived experiences
     1.2. Key trends affecting consumerbehaviour
     1.3. Empowering consumers’ decision-making through behavioural insights
     1.4. Understanding consumer behaviour
     1.5. How behavioural insights can improve consumer choice
     1.6. Behavioural insights for public policy and consumer protection
2. Mechanisms to promote informed consumer decision making
     2.1. Public and transparent information for consumers
     2.3. Billing transparency including third party payments
     2.4. Tools for quality of service/experience
     2.5. Strengthening the framework for security of services offered toconsumers
     2.6. Addressing traffic management and zero-rating issues
3. Concluding remarks and guidelines on increasing consumer awareness
     3.1. Key Takeaways
     3.3 Guidelines on promoting consumers’ informed decision-making