• Executive Summary
  • 1 Introduction
  • 2 Financial inclusion and mobile financial services
    • 2.1 Mobile money as a driver of financial inclusion
    • 2.2 A growing financial business
    • 2.3 From mobile money to digital financial services
    • 2.4 The need to develop mobile money further
  • 3 Regulating for financial inclusion
    • 3.1 The importance of good regulation
    • 3.2 Prudential regulation and customer due diligence
    • 3.3 Agent network issues
    • 3.4 Telecommunication network access issues
    • 3.5 Interoperability issues
    • 3.6 Customer data and risk-based financial services
    • 3.7 Consumer protection
  • 4 Collaboration among financial, telecommunication and competition authorities
    • 4.1 The complementary roles of authorities
    • 4.2 Collaborating in the use of powers
    • 4.3 Making unilateral progress where necessary
  • 5 Conclusion
  • Bibliography
  • Annex 1: Regulatory checklist for mobile financial services