• Foreword
  • Publisher's note
  • Objectives of this report
  • The UN Convention on the Rights of Persons with Disabilities
  • Challenges for persons with disabilities
  • Addressing key issues in promoting ICT accessibility
  • Organization of this report
  • Module 1: ICT accessibility legal, policy, and regulatory framework
    • 1. Options for regulation
    • 2. Technology and standards
    • 3. Review of definitions in existing ICTs
    • 4. Promoting participation by persons with disabilities in policy-making – Recommendations
    • 5. Universal access and service (UAS) framework
    • 6. Quality of service for ICT accessibility – Recommendations
    • 7. Emergency services – Recommendations
    • 8. Targets and reporting requirements
    • 9. Changes to disability/disability rights legislation – Recommendations
    • 10. Periodic review
  • Module 2: ICT accessibility framework on public access
  • Model public access ICT accessibility guidelines
    • 1. National mandate
    • 2. Objectives
    • 3. Awareness
    • 4. Provision of public access communications services
    • 5. Physical environment accessibility
    • 6. Emergency services
    • 7. Training
    • 8. Targets and reporting requirements
  • Annex A: Model licence conditions/universal service obligations on public ICT accessibility for persons with disabilities
    • 9. Periodic review
    • 1. Definitions
    • 2. Consultation
    • 3. Public access devices (shared and stand alone)
  • Annex B: Checklist on accessible public access facilities
    • 4. Training
    • 5. Emergency services
    • 6. Targets
    • 7. Reporting
  • Module 3: Mobile communications accessibility policy framework
  • Model mobile communications accessibility policy
    • 1. Definitions
    • 2. Effective date and application
    • 3. National mandate
    • 4. Sales, retail outlets, customer care and public awareness
    • 5. Products, services and devices
    • 6. Applications
    • 7. Special and/or discounted rates and plans
    • 8. Emergency services
    • 9. Assistive technologies
    • 10. Funding and incentives (universal service and access fund)
    • 11. Targets and reporting requirements
  • Annex A: Model code of conduct on mobile communications accessibility for persons with disabilities
    • 12. Periodic review
    • 1. Purpose of code of conduct
    • 2. Definitions
    • 3. Consultation
    • 4. Functional requirements
    • 5. Devices
    • 8. Emergency services
    • 9. Customer care
    • 10. Public awareness and advertising
    • 11. General requirements
    • 12. Implementation roadmap
  • Annex B: Regulations in terms of section [X] of the [ICT law] for mobile communications accessibility for persons with disabilities
    • 13. Review of code of conduct
    • 1. Purpose
    • 2. Definitions
    • 3. Consultation
    • 4. Basic services and functional requirements
    • 5. Procurement of devices
    • 6. Retail outlets
    • 7. Emergency services
    • 8. Customer care
    • 9. Public awareness and advertising
    • 10. Universal service and access fund subsidies
    • 11. General requirements
  • Module 4: Television/video programming accessibility policy framework
    • 12. Contraventions and penalties
    • 13. Review of regulations and compliance standards
  • Model television/video programming accessibility policy
    • 1. Definitions
    • 2. Effective date and application
    • 3. National mandate
    • 4. Objectives
    • 5. Awareness and customer service
    • 6. Television/video programming access
    • 7. Captioning
    • 8. Signing
    • 9. Audio description and audio subtitles
    • 10. Quality of service
    • 11. Equipment
    • 12. Electronic programme guides
    • 13. Emergency services
    • 14. Funding
    • 15. Exemptions
    • 16. Representation and portrayal of persons with disabilities
    • 17. Targets and reporting requirements
    • 18. Periodic review
    • Annex: Sample regulations
  • Module 5: Web accessibility policy framework
  • Model web accessibility policy
    • 1. Definitions
    • 2. Preamble
    • 3. Effective date and application
    • 4. National mandate for web accessibility
    • 5. Objectives of the web accessibility policy
    • 6. Awareness
    • 7. Compliance of public sector websites with web accessibility standards
    • 8. Assessment of existing public sector websites and accessibility transition plans
    • 9. Conformance levels for public websites
    • 10. Retroactive application and existing content of public websites
    • 11. Electronic documents available on public websites
    • 12. Dispositions for the private sector and civil society
    • 13. Responsibilities for the implementation of the policy
    • 14. Targets and reporting requirements
    • 15. Periodic review
  • Annex A: List of public sector web sites and responsible agencies or organizations covered by the web accessibility policy as of its publication
  • Annex B: Resources for policy implementation and technical references
  • Annex C: Web Content Accessibility Guidelines 2.0
  • Module 6: Accessible ICT public procurement policy framework
  • Model accessible ICT public procurement policy
    • 1. Definitions
    • 2. Introduction to accessible ICT public procurement policy
    • 3. Objectives
    • 4. Roles and responsibilities
    • 5. Training, capacity building and awareness raising
    • 6. Defining accessibility as an attribute in the procurement of ICT
    • 7. Accessibility in the preparatory study
    • 8. Requesting information in the Call for Tender on a supplier's accessibility capability
    • 9. Use of standards for formulating accessibility requirements
    • 10. Including accessibility as a criterion in the Call for Tender for ‘off the shelf' products
    • 11. Including accessibility requirements in procurement for the development of products and services
    • 12. Verification of compliance with accessibility criteria in the Call for Tender
    • 13. Accessibility in contract clauses
    • 14. Accessibility in contract management
    • 15. Exemptions
  • Annex A: Standards
    • 16. Monitoring and evaluation
    • 17. Periodic review
  • Annex B: Functional performance statements
  • Annex C: Example of product accessibility template
  • Annex D: Training materials and resources for use in awareness raising, capacity building and training in public procurement of accessible ICT
  • Box 1: Definitions to be included in ICT legislation
  • Box 2: Publishing in an accessible format
  • Box 3: Model text – Committee on ICT accessibility
  • Box 4: Amending universal service definitions
  • Box 5: Model text – accessible emergency services
  • Box B1: Functional performance statements from EN 301 549 "Accessibility requirements for public procurement of ICT products and services in Europe"
  • Box B2: U.S. Rehabilitation Act of 1973. Section 508 Standards for Electronic and Information Technology – Subpart C – Functional Performance Criteria
  • Module 2: ICT accessibility framework on public access
  • Model public access ICT accessibility guidelines
    • 1. National mandate
    • 2. Objectives
    • 3. Awareness
    • 4. Provision of public access communications services
    • 5. Physical environment accessibility
    • 6. Emergency services
    • 7. Training
    • 8. Targets and reporting requirements
    • 9. Periodic review
  • Module 3: Mobile communications accessibility policy framework
  • Model mobile communications accessibility policy
    • 1. Definitions
    • 2. Effective date and application
    • 3. National mandate
    • 4. Sales, retail outlets, customer care and public awareness
    • 5. Products, services and devices
    • 6. Applications
    • 7. Special and/or discounted rates and plans
    • 8. Emergency services
    • 9. Assistive technologies
    • 10. Funding and incentives (universal service and access fund)
    • 11. Targets and reporting requirements
    • 12. Periodic review
  • Model television/video programming accessibility policy
    • 1. Definitions
    • 2. Effective date and application
    • 3. National mandate
    • 4. Objectives
    • 5. Awareness and customer service
    • 6. Television/video programming access
    • 7. Captioning
    • 8. Signing
    • 9. Audio description and audio subtitles
    • 10. Quality of service
    • 11. Equipment
    • 12. Electronic programme guides
    • 13. Emergency services
    • 14. Funding
    • 15. Exemptions
    • 16. Representation and portrayal of persons with disabilities
    • 17. Targets and reporting requirements
    • 18. Periodic review
    • Annex: Sample regulations
  • Module 5: Web accessibility policy framework
  • Annex A: List of public sector web sites and responsible agencies or organizations covered by the web accessibility policy as of its publication
  • Annex B: Resources for policy implementation and technical references
  • Module 6: Accessible ICT public procurement policy framework
  • Annex B: Functional performance statements
  • Annex C: Example of product accessibility template
  • Annex D: Training materials and resources for use in awareness raising, capacity building and training in public procurement of accessible ICT