Foreword
Publisher's note
Objectives of this report
The UN Convention on the Rights of Persons with Disabilities
Challenges for persons with disabilities
Addressing key issues in promoting ICT accessibility
Organization of this report
Module 1: ICT accessibility legal, policy, and regulatory framework
1. Options for regulation
2. Technology and standards
3. Review of definitions in existing ICTs
4. Promoting participation by persons with disabilities in policy-making Recommendations
5. Universal access and service (UAS) framework
6. Quality of service for ICT accessibility Recommendations
7. Emergency services Recommendations
8. Targets and reporting requirements
9. Changes to disability/disability rights legislation Recommendations
10. Periodic review
Module 2: ICT accessibility framework on public access
Model public access ICT accessibility guidelines
1. National mandate
2. Objectives
3. Awareness
4. Provision of public access communications services
5. Physical environment accessibility
6. Emergency services
7. Training
8. Targets and reporting requirements
Annex A: Model licence conditions/universal service obligations on public ICT accessibility for persons with disabilities
9. Periodic review
1. Definitions
2. Consultation
3. Public access devices (shared and stand alone)
Annex B: Checklist on accessible public access facilities
4. Training
5. Emergency services
6. Targets
7. Reporting
Module 3: Mobile communications accessibility policy framework
Model mobile communications accessibility policy
1. Definitions
2. Effective date and application
3. National mandate
4. Sales, retail outlets, customer care and public awareness
5. Products, services and devices
6. Applications
7. Special and/or discounted rates and plans
8. Emergency services
9. Assistive technologies
10. Funding and incentives (universal service and access fund)
11. Targets and reporting requirements
Annex A: Model code of conduct on mobile communications accessibility for persons with disabilities
12. Periodic review
1. Purpose of code of conduct
2. Definitions
3. Consultation
4. Functional requirements
5. Devices
8. Emergency services
9. Customer care
10. Public awareness and advertising
11. General requirements
12. Implementation roadmap
Annex B: Regulations in terms of section [X] of the [ICT law] for mobile communications accessibility for persons with disabilities
13. Review of code of conduct
1. Purpose
2. Definitions
3. Consultation
4. Basic services and functional requirements
5. Procurement of devices
6. Retail outlets
7. Emergency services
8. Customer care
9. Public awareness and advertising
10. Universal service and access fund subsidies
11. General requirements
Module 4: Television/video programming accessibility policy framework
12. Contraventions and penalties
13. Review of regulations and compliance standards
Model television/video programming accessibility policy
1. Definitions
2. Effective date and application
3. National mandate
4. Objectives
5. Awareness and customer service
6. Television/video programming access
7. Captioning
8. Signing
9. Audio description and audio subtitles
10. Quality of service
11. Equipment
12. Electronic programme guides
13. Emergency services
14. Funding
15. Exemptions
16. Representation and portrayal of persons with disabilities
17. Targets and reporting requirements
18. Periodic review
Annex: Sample regulations
Module 5: Web accessibility policy framework
Model web accessibility policy
1. Definitions
2. Preamble
3. Effective date and application
4. National mandate for web accessibility
5. Objectives of the web accessibility policy
6. Awareness
7. Compliance of public sector websites with web accessibility standards
8. Assessment of existing public sector websites and accessibility transition plans
9. Conformance levels for public websites
10. Retroactive application and existing content of public websites
11. Electronic documents available on public websites
12. Dispositions for the private sector and civil society
13. Responsibilities for the implementation of the policy
14. Targets and reporting requirements
15. Periodic review
Annex A: List of public sector web sites and responsible agencies or organizations covered by the web accessibility policy as of its publication
Annex B: Resources for policy implementation and technical references
Annex C: Web Content Accessibility Guidelines 2.0
Module 6: Accessible ICT public procurement policy framework
Model accessible ICT public procurement policy
1. Definitions
2. Introduction to accessible ICT public procurement policy
3. Objectives
4. Roles and responsibilities
5. Training, capacity building and awareness raising
6. Defining accessibility as an attribute in the procurement of ICT
7. Accessibility in the preparatory study
8. Requesting information in the Call for Tender on a supplier's accessibility capability
9. Use of standards for formulating accessibility requirements
10. Including accessibility as a criterion in the Call for Tender for off the shelf' products
11. Including accessibility requirements in procurement for the development of products and services
12. Verification of compliance with accessibility criteria in the Call for Tender
13. Accessibility in contract clauses
14. Accessibility in contract management
15. Exemptions
Annex A: Standards
16. Monitoring and evaluation
17. Periodic review
Annex B: Functional performance statements
Annex C: Example of product accessibility template
Annex D: Training materials and resources for use in awareness raising, capacity building and training in public procurement of accessible ICT
Box 1: Definitions to be included in ICT legislation
Box 2: Publishing in an accessible format
Box 3: Model text Committee on ICT accessibility
Box 4: Amending universal service definitions
Box 5: Model text accessible emergency services
Box B1: Functional performance statements from EN 301 549 "Accessibility requirements for public procurement of ICT products and services in Europe"
Box B2: U.S. Rehabilitation Act of 1973. Section 508 Standards for Electronic and Information Technology Subpart C Functional Performance Criteria
Module 2: ICT accessibility framework on public access
Model public access ICT accessibility guidelines
1. National mandate
2. Objectives
3. Awareness
4. Provision of public access communications services
5. Physical environment accessibility
6. Emergency services
7. Training
8. Targets and reporting requirements
9. Periodic review
Module 3: Mobile communications accessibility policy framework
Model mobile communications accessibility policy
1. Definitions
2. Effective date and application
3. National mandate
4. Sales, retail outlets, customer care and public awareness
5. Products, services and devices
6. Applications
7. Special and/or discounted rates and plans
8. Emergency services
9. Assistive technologies
10. Funding and incentives (universal service and access fund)
11. Targets and reporting requirements
12. Periodic review
Model television/video programming accessibility policy
1. Definitions
2. Effective date and application
3. National mandate
4. Objectives
5. Awareness and customer service
6. Television/video programming access
7. Captioning
8. Signing
9. Audio description and audio subtitles
10. Quality of service
11. Equipment
12. Electronic programme guides
13. Emergency services
14. Funding
15. Exemptions
16. Representation and portrayal of persons with disabilities
17. Targets and reporting requirements
18. Periodic review
Annex: Sample regulations
Module 5: Web accessibility policy framework
Annex A: List of public sector web sites and responsible agencies or organizations covered by the web accessibility policy as of its publication
Annex B: Resources for policy implementation and technical references
Module 6: Accessible ICT public procurement policy framework
Annex B: Functional performance statements
Annex C: Example of product accessibility template
Annex D: Training materials and resources for use in awareness raising, capacity building and training in public procurement of accessible ICT