• Manual for Measuring ICT Access andUse by Households and Individuals2014 Edition
    • Preface
    • Foreword
    • Acknowledgements
    • Contents
    • Index of boxes, tables and figures
      • Boxes
      • Tables
      • Figures
    • Chapter 1. Introduction
      • Conceptual framework for the Information society
      • International work on measuring ICT
        • International Telecommunication Union
        • United Nations Conference on Trade and Development
        • UNESCO Institute for Statistics
        • Organisation for Economic Co-operation and Development
        • Eurostat
        • United Nations Department of Economic and Social Affairs
        • United Nations Environment Programme Secretariat of the Basel Convention
        • United Nations University
        • World Bank
        • United Nations Regional Commissions
          • UN Economic Commission for Africa
          • UN Economic Commission for Latin America and the Caribbean
          • UN Economic and Social Commission for Western Asia
          • UN Economic and Social Commission for Asia and the Pacific
      • More general work by international organizations in standard setting
      • Scope and structure of the Manual
    • Chapter 2. Coordination among national stakeholders in ICT measurement
      • Stakeholders in the national statistics system and coordination of the production of statistics
      • Issues in coordination among producers
      • Models and mechanisms for coordination
      • Multiyear planning as a mechanism for coordination
      • Mechanisms for user consultation
      • Relationships with data providers
    • Chapter 3. Planning and preparation for ICT household surveys
      • ICT household survey planning
      • Budget and management issues
      • Other general preparatory work
        • Staff training and selection
    • Chapter 4. Statistical standards and measurement topics for ICT household statistics
      • Core ICT household indicators
        • Household ICT access core indicators
        • Household ICT expenditure core indicator
        • Individual ICT use core indicators
      • Classifications for ICT household statistics
        • Individual characteristics
          • Sex
          • Age
          • Highest education level attained
          • Labour force status
          • Occupation
          • Other individual characteristics
        • Household characteristics
        • Cross-classification of data
        • Other classificatory variables
      • ICT core indicators
      • Other measurement topics related to ICT household statistics
        • E-commerce
        • E-security: trust in the online environment and child online protection
        • The social and economic impacts of ICT access and use by households and individuals
        • Barriers to ICT use
        • Gender-sensitive indicators
      • Time-related issues
    • Chapter 5. Data sources and collection techniques for ICT household statistics
      • Data sources
        • Types of surveys
        • Advantages and disadvantages of using stand-alone ICT surveys
      • Data collection techniques
        • Personal face-to-face interviews
        • Personal telephone interviews
        • Self-enumeration
        • Internet based surveys
    • Chapter 6. Question and questionnaire design for ICT household surveys
      • General principles of questionnaire design for household surveys
      • ICT model questions
        • Reference period
        • ICT concepts that may be difficult to understand
          • Definition of computer
          • Internet access services
          • Multichannel television services
          • Internet activities related to government organizations
          • Mobile cellular telephones
          • Computer-related activities (to measure ICT skills)
      • Questionnaire logic
    • Chapter 7. Sampling for ICT household surveys
      • Scope and coverage for households and individuals
      • Target populations and sample frames
      • Statistical units
      • Sample design and selection
    • Chapter 8. Data processing for ICT household statistics
      • Data entry
      • Data editing
        • Microedits
        • Macroedits
      • Imputation for missing data (non-response)
      • Weighting of data
      • Calculating and reporting ICT household indicators
    • Chapter 9. Data quality and evaluation for ICT household statistics
      • Sampling error
      • Non-sampling error
      • Assessment of data quality
      • Evaluation
    • Chapter 10. Dissemination of ICT household data and metadata
      • Data dissemination
      • Tabulation plans for ICT indicators
      • Metadata reporting and dissemination
      • Data collection and dissemination of ICT statistics by ITU
    • Annex 1. Core list of ICT Indicators (revised 2013)
      • Core indicators on ICT infrastructure and access
      • Core indicators on access to, and use of, ICT by households and individuals
      • Core indicators on use of ICT by businesses
      • Core indicators on the ICT (producing) sector
      • Core indicators on international trade in ICT goods
      • Core indicators on ICT in education
      • Core indicators on e-government
    • Annex 2. Model questionnaire for measuring ICT access and use by households and individuals
      • Notes and instructions to questionnaire designers
      • Model questionnaire for measuring ICT access and use by households and individuals
    • Annex 3. Examples of imputation and weighting
      • Imputation for missing data
      • Weighting records
    • Annex 4. ITU Questionnaire on Information and Communication Technology (ICT) Access and Use by Households and Individuals
      • ICT Access by urban/rural and household composition
      • ICT Usage by sex and urban/rural
      • ICT Usage by age and sex
      • ICT Usage by highest education level attained* and sex
      • ICT Usage by labour force status and sex
      • ICT Usage by occupation
    • Annex 5. Glossary of terms and abbreviations
    • Bibliography