Manual for Measuring ICT Access andUse by Households and Individuals2014 Edition
Preface
Foreword
Acknowledgements
Contents
Index of boxes, tables and figures
Boxes
Tables
Figures
Chapter 1. Introduction
Conceptual framework for the Information society
International work on measuring ICT
International Telecommunication Union
United Nations Conference on Trade and Development
UNESCO Institute for Statistics
Organisation for Economic Co-operation and Development
Eurostat
United Nations Department of Economic and Social Affairs
United Nations Environment Programme Secretariat of the Basel Convention
United Nations University
World Bank
United Nations Regional Commissions
UN Economic Commission for Africa
UN Economic Commission for Latin America and the Caribbean
UN Economic and Social Commission for Western Asia
UN Economic and Social Commission for Asia and the Pacific
More general work by international organizations in standard setting
Scope and structure of the Manual
Chapter 2. Coordination among national stakeholders in ICT measurement
Stakeholders in the national statistics system and coordination of the production of statistics
Issues in coordination among producers
Models and mechanisms for coordination
Multiyear planning as a mechanism for coordination
Mechanisms for user consultation
Relationships with data providers
Chapter 3. Planning and preparation for ICT household surveys
ICT household survey planning
Budget and management issues
Other general preparatory work
Staff training and selection
Chapter 4. Statistical standards and measurement topics for ICT household statistics
Core ICT household indicators
Household ICT access core indicators
Household ICT expenditure core indicator
Individual ICT use core indicators
Classifications for ICT household statistics
Individual characteristics
Sex
Age
Highest education level attained
Labour force status
Occupation
Other individual characteristics
Household characteristics
Cross-classification of data
Other classificatory variables
ICT core indicators
Other measurement topics related to ICT household statistics
E-commerce
E-security: trust in the online environment and child online protection
The social and economic impacts of ICT access and use by households and individuals
Barriers to ICT use
Gender-sensitive indicators
Time-related issues
Chapter 5. Data sources and collection techniques for ICT household statistics
Data sources
Types of surveys
Advantages and disadvantages of using stand-alone ICT surveys
Data collection techniques
Personal face-to-face interviews
Personal telephone interviews
Self-enumeration
Internet based surveys
Chapter 6. Question and questionnaire design for ICT household surveys
General principles of questionnaire design for household surveys
ICT model questions
Reference period
ICT concepts that may be difficult to understand
Definition of computer
Internet access services
Multichannel television services
Internet activities related to government organizations
Mobile cellular telephones
Computer-related activities (to measure ICT skills)
Questionnaire logic
Chapter 7. Sampling for ICT household surveys
Scope and coverage for households and individuals
Target populations and sample frames
Statistical units
Sample design and selection
Chapter 8. Data processing for ICT household statistics
Data entry
Data editing
Microedits
Macroedits
Imputation for missing data (non-response)
Weighting of data
Calculating and reporting ICT household indicators
Chapter 9. Data quality and evaluation for ICT household statistics
Sampling error
Non-sampling error
Assessment of data quality
Evaluation
Chapter 10. Dissemination of ICT household data and metadata
Data dissemination
Tabulation plans for ICT indicators
Metadata reporting and dissemination
Data collection and dissemination of ICT statistics by ITU
Annex 1. Core list of ICT Indicators (revised 2013)
Core indicators on ICT infrastructure and access
Core indicators on access to, and use of, ICT by households and individuals
Core indicators on use of ICT by businesses
Core indicators on the ICT (producing) sector
Core indicators on international trade in ICT goods
Core indicators on ICT in education
Core indicators on e-government
Annex 2. Model questionnaire for measuring ICT access and use by households and individuals
Notes and instructions to questionnaire designers
Model questionnaire for measuring ICT access and use by households and individuals
Annex 3. Examples of imputation and weighting
Imputation for missing data
Weighting records
Annex 4. ITU Questionnaire on Information and Communication Technology (ICT) Access and Use by Households and Individuals
ICT Access by urban/rural and household composition
ICT Usage by sex and urban/rural
ICT Usage by age and sex
ICT Usage by highest education level attained* and sex
ICT Usage by labour force status and sex
ICT Usage by occupation
Annex 5. Glossary of terms and abbreviations
Bibliography