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• Manuel – Satellite Connectivity to Remote Areas and E-Services for Development: Initiatives through Post Offices in Bhutan - December 2009
• ACKNOWLEDGEMENTS
• TABLE OF CONTENTS
• PREFACE
• EXECUTIVE SUMMARY
• CHAPTER 1 INTRODUCING THE PROJECT
  • Project implementation
• CHAPTER 2 DOES CONNECTIVITY MATTER?
• CHAPTER 3 ASSESSMENT OF THE OUTCOMES
  • Data/information types and sources
• CHAPTER 4 COMPUTERIZATION OF BHUTAN POST: ENDURING CHANGES
  • a) Status of the services offered and accessed
  • b) Work culture
    • Commitment
    • Innovation
• CHAPTER 5 THE VSAT VENTURE IN BHUTAN
  • The performance of VSAT locations
    • Operational issues
    • User villages and villagers
    • Revenue from the VSAT kiosks
    • Perception of the officials in VSAT stations
    • Perception of the users
    • Problems and technical concerns
    • Training
• CHAPTER 6 TELEKIOSKS IN NON-VSAT LOCATIONS
  • Performance of the kiosks
    • Operational issues
    • Revenue from the kiosks
    • User villages and villagers
    • Perception of post office officials
    • Perception of the users
• CHAPTER 7 ICTS AND THE ECONOMY OF BHUTAN
• CHAPTER 8 SUSTAINABILITY
• CHAPTER 9 SUMMARY AND CONCLUSION
  • Road blocks
  • Issues
  • Challenges
  • Epilogue
• ANNEX I CONTRIBUTIONS FROM PARTNERS
• ANNEX II MAPS
• ANNEX III AN ACCOUNT OF THE ESTABLISHMENT OF VSAT-BASED TELEKIOSKS
  • General observations
  • Site survey details
    • Station 1: Thimphu
    • Station 2: Merak
    • Station 3: Sombeykha
    • Station 4: Laya
    • Station 5: Minjiwoong (Serthik Block)
    • Station 6: Shingkhar Lauri
    • Station 7: Lunana
    • Special observations:
    • Data Link
• ANNEX IV TECHNICAL DETAILS OF THE VSAT PROJECT
  • EQUIPMENT DETAILS (HUB):
  • Equipment details (Remote)
• ANNEX V TECHNICAL PERFORMANCE, PROFILES OF THE USERS, POSTMASTERS' PERCEPTIONS AND USE PATTERN
• ANNEX VI USER PROFILES, POST OFFICE PERCEPTIONS AND USER PERCEPTIONS
• ANNEX VII QUESTIONNAIRE
  • Functioning and usage of the telekiosks and VSAT facilities
    • Post office/telekiosk based-information
    • Responses from users (at least 20 users from the villages served by your post office)
    • Connectivity by VSAT at six locations