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  | 08:30 – 09:00 | Registration |  
  | 09:00 – 09:15 | Welcome – Yushi Naito, Chairman, ITU-T Study Group 16 |  
  | 09:15 – 09:45 | Session 1: Welcome, Introduction and ITU work 
  Introduction of relevant ITU-T work from the Rapporteurs – Bill Pechey , 
  Floris Van Nes Introduction to the United Nations Convention on the Rights of Persons with Disabilities – Bill Pechey, UK
Advanced Multimedia System (AMS) – Paul Jones, Cisco, USA
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| 09:45 – 11:00 | Session 2: Topics in Relay Services 
Our Telephone; Striving towards Functional Equivalency in Relay Services – Christopher Jones, Acceque, UK
Achieving Functional Equivalency in a Modernized Relay Environment – Karen Peltz Strauss, KPS Consulting, USA
Relay Communication Assistants and Video Interpreters: Role, Ethics and Confidentiality
 
			Judith Viera, TDI, USA
Maya de Wit, EFSLI, The Netherlands
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  | 11:00 – 11:15 | Coffee break |  
  | 11:15 – 12:30 | Session 3: Accessibility standards and their effect on design and public procurement 
F.790 and Guide 71 - Mitsuji Matsumoto, University of Waseda, Japan
Ergonomics-oriented design using ISO/IEC Guide 71 and TR 22411 - Ken Sagawa, National Institute of Advanced Industrial Science and Technology (AIST), Japan
Conformity Assessment in the Public Procurement of Accessible ICT - Loïc Martínez-Normand  |  
  | 12:30 – 14:00 | Lunch break |  
  | 14:00 – 16:00 | Session 4: Other Applications of telecommunications technology to improve accessibility for Persons with Disabilities 
Sign Language and technology - access, applications and interoperability - Jeff McWhinney, SignVideo, UK ; Jacques Sangla, WebSourd, France; 
Didier Chabanol  and Emmanuel Buu , IVèS, France
Videophone: high-technology visual telecommunication device for VRS - Fanny Corderoy du Tiers, Viable, France
Access to the arts for deaf, deafened and hard of hearing people - Tabitha Allum, Stagetext, UK
Total Conversation - Meeting UN Convention and European Commission requirements for everyday communications and emergency services in the REACH112 project - Gunnar Hellström, Omnitor, Sweden
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  | 16:00 – 16:15 | Coffee break |  
  | 16:15 – 17:30 | Session 5: Further questions and general discussion 
General discussions for topics of the daySuggested follow-up and future standardization work for Question 4/2 and Question 26/16  |  
  | 17:30 | Close of Workshop |  |  |