e-Complain: An initiative to provide citizens with a platform to voice their complaints and concerns website of the activity
e-Complain is an ICT enabled web portal for citizens to voice their issues and concerns as well as to educate themselves of their rights as citizens of Bangladesh. It is through this mechanism where citizens would be able to lodge a complaint about a specific issue in chosen categories which are Consumer Rights, Women’s Rights, Children’s Rights, Environmental Protection, and Migration Issues. Recently BIID developed partnerships with appropriate rights based organizations that are empowered to look into specific areas of rights violations. BIID is already supporting Consumers Association of Bangladesh in addressing consumers’ complaints using the eComplain portal. These partner organizations will then take up specific cases of rights violations which are within their purview of interest.