This workshop took place during December 2009. It aimed at increasing the awareness, capacities and capabilities of selected NGOs in the ESCWA region to provide and use e-commerce services that are based on the priorities and development needs of citizens and communities. It also looked into the impact that portal technologies and e-commerce applications may have on the sustainability of NGOs. It further encouraged NGOs to use already existing e-commerce applications in order to increase economic opportunities and to expand markets and client bases. A Web-based forum complemented the workshop and is currently being used by NGOs to discuss and assess their progress with respect to promoting and using e-commerce services, creating new economic opportunities, expanding outreach and encouraging the participation of communities in an NGO’s activities.