Several African countries started the International Postal Money Orders exchanges using VoIP technology.
The local postal offices in these countries can connect in a secure and inexpensive way via VoIP terminals to a centralized call center in Mali, where the operators can issue and give order of payments in real time to International Postal Money orders.
The operators of the call center are connected via a web application to the main host and via VoIP both to the offices distributed in the countries and to UPU via PBX for real time support.
Moreover, all the technical assistance and training complements are also provided via remote web systems, through high secure IP gateways and VoIP communication (E-learning)
The call center operates both in English and French, in respect of the cultural and linguistic differences of African regions.
The Postal Money Orders exchanges are giving input to the local economies, because they permit both the remittances from the foreign workers back to their countries of origin (mainly Europe->Africa channels) and intra-regional payments (e.g. local suppliers)