Consumer Codes of Practice that address consumers (including people with disabilities and people on low incomes) Site web de l'activité
Description de l'activité:
Current Consumer Codes dealing with
• Prices, Terms and Conditions of the telecommunications goods/services offered – covers both the advertising of product and the information that must be provided to consumers at point of sale and throughout the life of the contract
• Consumer Contracts – rules to ensure contract terms for residential and small business customers are fair, intelligible and accessible
• Billing – rules to ensure customer bills are accurate, and verifiable
• Credit Management – sets out rules on processes that must be followed for the credit assessment and management of customers
• Complaint Handling – sets out rules for the proper handling and recording of customer complaints
• Customer Transfer – sets out rules to ensure appropriate behaviour by service providers in seeking customer transfer to another provider
• Privacy Code – setting out rules to ensure basic privacy principles are followed in the handling of customer personal information
• Calling Number Display – sets out specific rules to ensure customers are able to control the sending of their calling line information. The ACIF Consumer Codes brochure sets out in more detail provisions of each code and is available on the ACIF website that summarises the protections of the Codes.
Grandes orientations du SMSI qui ont un rapport avec cette activité : Thème 5. Etablir la confiance et la sécurité dans l'utilisation des TIC
Thème 10. Dimensions éthiques de la société de l'information
Objectifs du Millénaire pour le développement (MDG) relatifs:
Information non disponible
Type d'activité:
Information non disponible, Industry Code
