a) Governments should foster a supportive, transparent, pro-competitive and
predictable policy, legal and regulatory framework, which provides the appropriate
incentives to investment and community development in the Information Society.
We ask the Secretary-General of the United Nations to set up a working group on
Internet governance, in an open and inclusive process that ensures a mechanism for
the full and active participation of governments, the private sector and civil society
from both developing and developed countries, involving relevant intergovernmental
and international organizations and forums, to investigate and make proposals for
action, as appropriate, on the governance of Internet by 2005. The group should,
i. develop a working definition of Internet governance;
ii. identify the public policy issues that are relevant to Internet governance;
iii. develop a common understanding of the respective roles and responsibilities
of governments, existing intergovernmental and international organizations and
other forums as well as the private sector and civil society from both developing
and developed countries;
iv. prepare a report on the results of this activity to be presented for consideration
and appropriate action for the second phase of WSIS in Tunis in 2005.
c) Governments are invited to:
i. facilitate the establishment of national and regional Internet Exchange
ii. manage or supervize, as appropriate, their respective country code Top-Level
Domain name (ccTLD);
iii. promote awareness of the Internet.
In cooperation with the relevant stakeholders, promote regional root servers and
the use of internationalized domain names in order to overcome barriers to access.
e) Governments should continue to update their domestic consumer protection laws
to respond to the new requirements of the Information Society.
f) Promote effective participation by developing countries and countries with
economies in transition in international ICT forums and create opportunities for
exchange of experience.
g) Governments need to formulate national strategies, which include e-government
strategies, to make public administration more transparent, efficient and
h) Develop a framework for the secure storage and archival of documents and other
electronic records of information.
i) Governments and stakeholders should actively promote user education and
awareness about online privacy and the means of protecting privacy.
stakeholders to ensure that practices designed to facilitate electronic
commerce also permit consumers to have a choice as to whether or not to
use electronic communication.
Encourage the ongoing work in the area of effective dispute settlement systems,
notably Alternative Dispute Resolution (ADR), which can promote settlement of
l) Governments, in collaboration with stakeholders, are encouraged to formulate
conducive ICT policies that foster entrepreneurship, innovation and investment, and
with particular reference to the promotion of participation by women.
m) Recognizing the economic potential of ICTs
for Small and Medium-sized Enterprises (SMEs), they should be assisted in increasing their competitiveness by stream-lining administrative procedures, facilitating their access to capital and enhancing
their capacity to participate in ICT-related projects.
n) Governments should act as model users and early adopters of e-commerce in
accordance with their level of socio-economic development.
o) Governments, in cooperation with other stakeholders, should raise awareness of
the importance of international interoperability standards for global e-commerce.
in cooperation with other stakeholders, should promote the development
and use of open, interoperable, non-discriminatory and demand-driven
q) ITU, pursuant to its treaty capacity, coordinates and allocates frequencies with the
goal of facilitating ubiquitous and affordable access.
r) Additional steps should be taken in ITU and other regional organizations to ensure
rational, efficient and economical use of, and equitable access to, the radio-frequency
spectrum by all countries, based on relevant international agreements.