a) Promote cooperation among the governments at the United Nations and with all
stakeholders at other appropriate fora to enhance user confidence, build trust, and
protect both data and network integrity; consider existing and potential threats to
ICTs; and address other information security and network security issues.
b) Governments, in cooperation with the private sector, should prevent, detect and respond to cybercrime and misuse of ICTs by: developing guidelines that take
into account ongoing efforts in these areas; considering legislation that allows
for effective investigation and prosecution of misuse; promoting effective mutual
assistance efforts; strengthening institutional support at the international level for
preventing, detecting and recovering from such incidents; and encouraging education
and raising awareness.
c) Governments, and other stakeholders, should actively promote user education
and awareness about online privacy and the means of protecting privacy.
d) Take appropriate action on spam at national and international levels.
e) Encourage the domestic assessment of national law with a view to overcoming
any obstacles to the effective use of electronic documents and transactions including
electronic means of authentication.
f) Further strengthen the trust and security framework with complementary and
mutually reinforcing initiatives in the fields of security in the use of ICTs, with initiatives
or guidelines with respect to rights to privacy, data and consumer protection.
g) Share good practices in the field of information security and network security and
encourage their use by all parties concerned.
h) Invite interested countries to set up focal points for real-time incident handling
and response, and develop a cooperative network between these focal points for
sharing information and technologies on incident response.
i) Encourage further development of secure and reliable applications to facilitate
j) Encourage interested countries to contribute actively to the ongoing United Nations
activities to build confidence and security in the use of ICTs.