PSE2 : Lions go Digital - The Economic Impact of the Internet on the African Continent
Wednesday, 20 November 2013 14:15 - 15:45
Dr Brian Armstrong was appointed as Telkom Group Chief Operating Officer on 1 April 2013, in which capacity he has responsibility for all the customer facing aspects of Telkom’s business and operations. Prior to this appointment he was Managing Director of Telkom Business for approximately three years, during which time he developed and executed that Business Unit’s turnaround strategy. Telkom Business is the largest of Telkom’s business units, and the strategy has resulted in returning the unit’s net revenues to growth after a period of sustained decline, significant improvements in innovation and new product launches, consistely high levels of customer service, significantly imroved customer satisfaction, and improved staff motivation and engagement. Brian has over 25 years ICT experience, in ICT research and development, telecommunications, technology management, networking services, and outsourcing. Before joinng Telkom in 2010 he was BT’s Vice President for Middle East and Africa (MEA), with overall responsibility to oversee and grow BT’s activities across the region, extending from Turkey in the North, to Pakistan in the East, down to South Africa. Before that his work experience includes South Africa’s CSIR, ultimately as the Director of the Division for Information and Communications Technology; and South African listed ICT services group AST (now Gijima), as Managing Director of AST Networks.
Brian completed his BSc (Eng) and MSc (Eng) at the University of the Witwatersrand in 1982 and 1984 respectively, and obtained his PhD from University College London in 1992. Brian has published several papers in IEE (Institution of Electrical Engineers) and IEEE (Institute of Electrical and Electronics Engineers) Proceedings, and holds several awards including the Flemming Award for the best Engineering PhD thesis at University of London in 1992 and the Mountbatten Premium for the best paper published in IEE Proceedings part in 1996.
His professional interests include business leadership, strategic change leadership and management, corporate entrepreneurship, organisational design, multinational and multicultural business optimisation, and venture creation.