The UK regulator OFCOM has just published new research on the market for Voice over Internet Protocol (VoIP) in the United Kingdom.  OFCOM estimates that VoIP services had been used by 2.4 million UK households by the end of 2006, double the estimated total at the end of 2005. Nearly one quarter of VoIP users (23%) claimed to be with more than one service provider. However, OFCOM found that a large proportion of users were unaware of all the different types of services they had access to and concluded that there seems to be a substantial lack of knowledge among VoIP users about the services they have or can access.

The research report on VoIP has been released to coincide with OFCOM's latest consultation on the regulation of VoIP services. OFCOM has conducted two previous consultations on VoIP in October 2004 and on VoIP regulation in February 2006, followed by a Statement in March 2007. In its latest consultation, OFCOM proposes that any VoIP provider offering VoIP calls to traditional fixed phones or mobile phones ("type 2 VoIP services"), or making calls to and receiving calls from traditional fixed phones or mobile phones ("type 4 VoIP services") should allow users to call 999.  The closing date for responses is by 30 September 2007.

For more information, please see here.