e-Complain: An initiative to provide citizens with a platform to voice their complaints and concerns

Details of the organization
Bangladesh Institute of ICT in Development
Bangladesh
Civil society entities

Information about the project
e-Complain: An initiative to provide citizens with a platform to voice their complaints and concerns
e-Complain is an ICT enabled web portal for citizens to voice their issues and concerns as well as to educate themselves of their rights as citizens of Bangladesh. It is through this mechanism where citizens would be able to lodge a complaint about a specific issue in chosen categories which are Consumer Rights, Women’s Rights, Children’s Rights, Environmental Protection, and Migration Issues. Recently BIID developed partnerships with appropriate rights based organizations that are empowered to look into specific areas of rights violations. BIID is already supporting Consumers Association of Bangladesh in addressing consumers’ complaints using the eComplain portal. These partner organizations will then take up specific cases of rights violations which are within their purview of interest.
National implementation:
Ongoing from
Consumers Association of Bangladesh

WSIS information
* Access to information and knowledge
* Enabling environment
* ICT applications: benefits in all aspects of life
    None
  • Project
The project is being considered as contributing to the objectives of the ITU Connect the World initiative? Yes