a) Develop domestic policies to ensure that ICTs are fully integrated in education
and training at all levels, including in curriculum development, teacher training,
institutional administration and management, and in support of the concept of
b) Develop and promote programmes to eradicate illiteracy using ICTs at national,
regional and international levels.
c) Promote e-literacy skills for all, for example by designing and offering courses
for public administration, taking advantage of existing facilities such as libraries,
multi-purpose community centres, public access points and by establishing local ICT
training centres with the cooperation of all stakeholders. Special attention should be
paid to disadvantaged and vulnerable groups.
d) In the context of national educational policies, and taking into account the need to
eradicate adult illiteracy, ensure that young people are equipped with knowledge and
skills to use ICTs, including the capacity to analyse and treat information in creative
and innovative ways, share their expertise and participate fully in the Information
e) Governments, in cooperation with other stakeholders, should create programmes
for capacity building with an emphasis on creating a critical mass of qualified and
skilled ICT professionals and experts.
f) Develop pilot projects to demonstrate the impact of ICT-based alternative
educational delivery systems, notably for achieving Education for All targets, including
basic literacy targets.
g) Work on removing the gender barriers to ICT education and training and
promoting equal training opportunities in ICT-related fields for women and girls. Early
intervention programmes in science and technology should target young girls with
the aim of increasing the number of women in ICT careers. Promote the exchange of
best practices on the integration of gender perspectives in ICT education.
h) Empower local communities, especially those in rural and underserved areas, in
ICT use and promote the production of useful and socially meaningful content for the
benefit of all.
i) Launch education and training programmes, where possible using information
networks of traditional nomadic and indigenous peoples, which provide opportunities
to fully participate in the Information Society.
j) Design and implement regional and international cooperation activities to enhance
the capacity, notably, of leaders and operational staff in developing countries and
LDCs, to apply ICTs effectively in the whole range of educational activities. This
should include delivery of education outside the educational structure, such as the
workplace and at home.
k) Design specific training programmes in the use of ICTs in order to meet the
educational needs of information professionals, such as archivists, librarians,
museum professionals, scientists, teachers, journalists, postal workers and other
relevant professional groups. Training of information professionals should focus not
only on new methods and techniques for the development and provision of information
and communication services, but also on relevant management skills to ensure the
best use of technologies. Training of teachers should focus on the technical aspects
of ICTs, on development of content, and on the potential possibilities and challenges
l) Develop distance learning, training and other forms of education and training as
part of capacity building programmes. Give special attention to developing countries
and especially LDCs in different levels of human resources development.
m) Promote international and regional cooperation in the field of capacity building,
including country programmes developed by the United Nations and its Specialized
n) Launch pilot projects to design new forms of ICT-based networking, linking
education, training and research institutions between and among developed and
developing countries and countries with economies in transition.
o) Volunteering, if conducted in harmony with national policies and local cultures,
can be a valuable asset for raising human capacity to make productive use of ICT
tools and build a more inclusive Information Society. Activate volunteer programmes
to provide capacity building on ICT for development, particularly in developing
p) Design programmes to train users to develop self-learning and self-development