Creating a Development
Dynamic: Final Report of the Digital Opportunity
Initiative http://www.opt-init.org/framework/pages/contents.html
Accenture, Markle Foundation, United Nations Development
Programme, July 2001, 125 pages Review by Madanmohan Rao (madan@inomy.com)
Despite many steps forward in social and economic
conditions around the world in recent decades, there remain huge
disparities in the quality of human existence. Unprecedented global
flows in information, products, people, capital and ideas offer
great potential for radical improvements in human development -- but
left unabated, they may also serve to worsen and entrench the spiral
of poverty.
The Digital Opportunity Initiative (DOI) - a
unique public-private partnership between Accenture, the Markle
Foundation and the United Nations Development Programme (UNDP) - has
put together a comprehensive report which reveals ample evidence
that, used in the right way and for the right purposes, ICT can have
a dramatic impact on achieving specific development goals as well as
play a key role in broader national development strategies. The real
benefits lie not in the provision of technology per se, but rather
in its application to create powerful socio-economic networks by
dramatically improving communication and the exchange of
information.
Accenture is a global management and technology
consulting organization, with 70,000 people in 48 countries. The
Markle Foundation Markle (www.markle.org) is the largest U.S.
philanthropy devoted exclusively to promoting the development and
use of communications technologies in the public interest. UNDP has
offices in 132 countries, helping countries in their efforts to
achieve sustainable human development.
The report covers ICT applications in health,
education, participatory democracy and environmental movements. ICT
is identified as both a production sector as well as an enabler of
development, and informative case studies are drawn of specific
projects in action (Pride Africa microfinance, Grameen village
payphones, Infocentros telecentres) as well as notable national ICT
strategies (from Brazil, Costa Rica, Estonia, India, Malaysia, South
Africa, Tanzania).
These findings, at both the micro and national
level, highlight the need for a framework for a country's ICT
strategy that should focus on infrastructure, human capacity,
enterprise culture, and local content and applications. Solutions
should also be realistic, flexible and sensitive to local
conditions, should have local participation, and must be backed by
political will at the highest level. These can then ignite a
virtuous circle of sustainable social and economic development-"a
development dynamic."
I. ICT for Specific Development Goals
The recent United Nations Millennium Summit
achieved consensus on the key development goals for the next decade:
reducing poverty, raising levels of education, improving standards
of health, enhancing empowerment, and reversing the loss of
environmental resources.
Within this context, ICT can be a powerful tool
for development, both because of ICT's inherent characteristics
(such as global nature of the Internet and low marginal costs of
distribution and communication) and the mounting empirical evidence
at both the micro and national level (in areas like healthcare,
education and environment).
ICT initiatives should be explicit about their
development goals and how they will directly impact the target
population. Initiatives should be driven by user demands, identified
and realized through direct participation and ownership. ICT
solutions should be scaleable and "built to last." The
clearly-defined goals and interests of key stakeholders must be
broadly aligned with each other and with the goals of the
intervention to create "win-win" situations.
1. ICT in
Healthcare
In Gambia, digital cameras are used by nurses to
capture images of symptoms onto a PC and transfer them to nearby
towns for examination by doctors, and from there via the Net to
other experts. In West Africa, malaria researchers use a network of
satellites and ground stations to submit data for clinical trials
conducted at tropical disease research facilities in London and
Geneva.
SatelLife's HealthNet (www.healtnet.org)
communications network is used by 19,500 health care workers in more
than 150 countries worldwide, for varying uses like surgical
training in Mozambique, physician consultations in Ethiopia, and
malaria data analysis in Gambia.
Challenges for such projects arise in lack of
reliable and affordable telecommunications and power infrastructure;
unfavorable regulatory, and poor organizational design.
2. ICT for Education
ICT can improve the efficiency, accessibility and
quality of the learning process in developing countries for schools,
research, academic collaboration and vocational training. Distance
learning is well suited to tertiary education where the motivation
and commitment of students is high.
The six largest distance-learning universities in
the world are located in developing countries: Turkey, Indonesia,
China, India, Thailand and Korea. In Chile, the Enlaces Project
wired 50 percent of the primary schools for collaboration between
teachers and students. The African Virtual University encourages
shared research efforts among both academics and students.
The World Links for Development (WorLD) program's
mission is to establish global on-line communities for secondary
school students and teachers around the world. Indian IT company
NIIT's Hole-in-the-Wall experiment aims to educate underprivileged
children in the use of ICT. StarMedia has launched a training
program for underprivileged youth in Latin America and the
Caribbean.
3. ICT for Economic
Opportunity
There are a number of ways ICT is enhancing rural
productivity and increasing access to markets outside local
boundaries. In Chile, an Internet network among farmer organizations
has dramatically increased farmers' incomes by providing information
about crop status, weather, global market prices and training. The
financial and information service network provided by Pride Africa
offers micro-finance opportunities for local people and small
enterprises.
Utilities Afrique Exchange provides an e-trading
platform to utilities companies in Africa and helps both sellers and
buyers simplify their procurement processes and reduce costs.
USAID's Global Technology Network helps find comparable small and
medium-sized U.S. companies to share business solutions that satisfy
their existing technological needs.
Through PEOPLink's global artisans trading
exchange, local craftspeople can now receive up to 95 percent of the
selling price for their produce where previously they received only
10 percent.
Village Pay Phones, an initiative of the Grameen
Bank, lets phone owners in over a thousand villages in Bangladesh
rent mobile phones out to village farmers and other community
members for a fee and also provide messaging and incoming call
services.
But the wireless technology chosen by Grameen is
expensive and not optimal for rural areas.
4. ICT for participatory democracy
ICT can contribute to fostering empowerment and
participation and making government processes more efficient and
transparent by encouraging communication and information-sharing
among people and organizations, and within government.
In the Indian state of Madhya Pradesh, the
government is introducing an experimental intranet computer network
for government services and local information, allowing farmers to
get copies of land titles for 10 cents that previously cost as much
as US$100 from corrupt officials.
The Infocentros Association plans to to provide 2
million Salvadorians-one third of the population-with access to the
Internet within 2 years through a chain of 100 telecenters with
local content and services for business and education. It is an
example of a development-centered ICT strategy based on a unique
partnership between government and civil society.
5. ICT and the
Environment
ICT can make a valuable contribution to
sustainable environmental management by improving monitoring and
response systems, facilitating environmental activism and enabling
more efficient resource use.
SIDSNet provides a medium for sharing information
and good practices among the forty-three Small Island Developing
States (SIDS) on common issues such as biodiversity, climate change,
coastal and marine management and energy sources. In Nepal, computer
imaging has been used to build a land resource database for the Arun
River basin which helped in designing and implementing the land
management program for the area.
Global Forest Watch (www.globalforestwatch.org),
an international network of more than 90 local forest groups linked
by the Internet, tracks forest coverage via satellite and compares
the activity to forest leases to identify illegal cutting. These
maps are posted on the Internet, naming specific companies that fail
to comply with environmental policies.
II. National Approaches to ICT
From the early 1980s, developing countries began
adopting national ICT policies. The emergence of the global network
economy in the 1990s, fueled by the digitalization of
telecommunications and later by the rapid expansion of the Internet,
created additional impetus for a wider variety and number of
developing countries to adopt national ICT policy frameworks.
The role assigned to ICT can be broadly
characterized in one of two ways: ICT as a production sector (growth
of computer hardware, software, telecommunications equipment and
ICT-enabled services) and ICT as an enabler of socio-economic
development (harnessing ICT to accelerate a wider development
process).
Adding an orientation of domestic/global focus,
national policies can thus target the export market, national
capacity/domestic market focus, global positioning, and development
goals focus.
Although not all countries can benefit from a
focus on developing ICT as a sector, all can benefit from using ICT
as an enabler. Making development goals the primary focus has
greater impact than any of the other three strategies in isolation
because it ensures that the latter are aligned with meeting
development goals.
An export focus can produce economic growth,
improve balance of payments and reduce dependence on traditional
commodity exports - but tends to have a limited impact on the
development of national infrastructure and capacity. A national
capacity focus may lead to the ICT sector developing without being
subject to competitive pressures, incentives for the adoption of
cutting edge technologies can be lost. A global positioning focus is
essential to the long-term economic success of developing countries.
1. Costa Rica: Focusing on ICT as an
Engine of Export Growth
Instead of concentrating in labor-intensive
industries for Foreign Direct Investment (FDI) like some of its
neighbors, Costa Rica focused its attention on the high-tech sector.
Thanks to strong IT education and an investor-friendly marketing
push, Costa Rica successfully attracted Intel to set up its second
largest plant for final assembly and testing of computer
microprocessor chips; other companies have followed suit, like
medical devices manufacturer Abbott Laboratories. In 2000, computer
products accounted for 37 percent of Costa Rica's exports. This is
higher than bananas at 10 percent and coffee at 5
percent.
2. Brazil: Building National
IT Capacity for Domestic Market Development
Brazil was among the first developing countries to
put in place policies promoting the development of a national ICT
industry, followed by liberalization in the 1990sIn 1997, the
Brazilian PC industry produced over 1.2 million systems worth US$2.5
billion, or 37 percent of the Latin American market. Opening up the
market has also led to rapid growth of contract manufacturing in
Brazil. Compaq and Epson are outsourcing their production of
integrated circuit boards to Brazil. HP does the same for its
printers.
3. Malaysia: Positioning as a
Competitive Economy
The Malaysian government was one of the first to
attempt to replicate the Silicon Valley model in a developing
country. The US$40 billion Multimedia Super Corridor initiative is
supported by a high-speed link (10Gb/s network), which connects the
MSC to Japan, ASEAN, the US and Europe. It has launched actions to
provide a well-educated work force via the National Institute of
Public Administration (NIPA) and the Multimedia University. In 1999,
GNP rose by 5.4 percent, much faster than initially forecasted.
However, the level of social development has not progressed at an
equivalent rate.
4. South Africa: Using ICT for
Economic and Social Development
South Africa's challenge after the first
democratic transition was to balance sustainable economic growth
with social empowerment. The South Africa IT Strategy Project
(SAITIS) was developed in consultation with the private sector and
other stakeholders. To leverage cross-sector benefits of ICT, a
number of ministerial clusters were organised: Efficient Governance,
Investment and Employment, Human Resource Development, Poverty
Eradication and International Affairs. Software production grew by
about 20 percent in 2000. But progress is slowed due to skills,
access and regulatory constraints.
5. Estonia: Using ICT for Economic
and Social Development
Estonia is attempting to leverage people and
knowledge capital as key assets in its pursuit of economic
development. The telecommunications market in Estonia was fully
liberalized from January 2001. Rural telecottages supported by local
and state governments help to promote economic development,
education and scientific research in rural areas. Estonia has become
a country where mobile phones are manufactured, not just used. The
government has also initiated the innovative Tiger Leap Program to
increase computer literacy in schools. Associated with Tiger Leap is
the annual "Tiger Roadshow" aimed at people who have not had a
chance to use computers.
6. India
A spate of reforms-post-1991 economic crisis-have
given impetus to the Indian economy, particularly to the ICT sector.
But it has yet to result in the distribution of ICT benefits across
a broader base of the population. Thanks to government initiatives
like the Software Technology Parks of India, the Indian software
industry grew from a mere US$150 million in 1991-1992 to a
staggering US$5.7 billion (including over US$4 billion worth of
software exports) in 1999-2000. In spite of relatively low literacy
rates among the general population, India has a large
English-speaking population and world-class education institutions.
A joint effort by the Indian Institute of Science and a
Bangalore-based private company have developed a low cost Net device
called Simputer.
7. Tanzania
Despite having very low per capita income,
Tanzania is preparing to reposition itself in the global network
economy. Tanzania hopes to illustrate that starting off on the right
foot is the key to leapfrogging or "antelope-jumping" many stages of
ICT development. Particularly notable are its e-Secretariat and
e-ThinkTank.
III. Creating A Development Dynamic
The unique characteristics inherent in ICT and the
evidence from both the above micro-level initiatives and national
ICT approaches point to five important interrelated areas for
strategic intervention: policy, infrastructure, enterprise, human
capacity, and content and applications.
The need to provide infrastructure access to key
economic sectors should be accompanied by a push for relative
ubiquity. Privatization, liberalization and policies aimed at
increasing competition in the sector are desirable. Basic literacy
is of crucial importance for development, as well as a force of
knowledge workers and motivated entrepreneurs.
Transparent and inclusive government processes are
useful for both the expansion of ICT, and also an area that the use
of ICT can facilitate. For example, the Internet can be used to
ensure access to legislation, taxation codes and government
services, and thereby facilitate consumer and citizen input into
governance processes. A basic level of institutional capacity is
required for regulators, with adequate training, resources, and
motivation to implement it.
Access to credit and financing is fundamental for
the smooth functioning of the development dynamic. Although the
venture capital sector is a key engine of enterprise growth in
developed countries, this is not yet the case in most developing
countries and transitional economies. As major consumers of ICT
products and services, governments can also lead by way of example
in the use of ICT and can also implement best organizational
practices.
ICTs cannot be effectively leveraged without
content that is responsive to user needs and local conditions, in a
language that is commonly understood, and with technical
specifications that are sensitive to the actual use and working
environment of users. Partnerships between community networks and
the private sector are key in this area.
A new form of collaboration and coordinated action
between public, private, civil society and international
organizations is needed-a strategic compact, built on vision and
leadership, strategic alignment and collaborative partnerships (such
as South Africa's ICT taskforces and councils, Tanzania's
eSecretariat and national eThink Tank, the G8 Digital Opportunity
Task Force (Dot Force) and the UN ICT Task Force).
A key message of the report is that strategies for
the use of ICT are not universal. Countries face different
circumstances, priorities and financial means, and should therefore
adopt different strategies accordingly. Implementing a framework for
action involves creating processes to build consensus about national
priorities and addressing barriers in the different areas through
some combination of advocacy, consultation, incentives, reforms,
transitional mechanisms and the formation of strategic compacts.
CONCLUSION
Two of the most powerful forces in the world today
are the spread of ICT and the global effort to achieve more
widespread social and economic development. With the right policies
and practical actions, ICT can be a powerful enabler of development.
This is not mere theory-it is already starting to happen in
practice.
Initiatives that are properly conceived and
implemented can have an impact that extends beyond the individual
communities they are designed to serve. Model initiatives can be
scaled nationally or even regionally, contributing to the critical
mass and the threshold levels needed to ignite a virtuous cycle of
development.
The development dynamic framework aims to help in
this effort. It provides a focused yet flexible basis on which ICT
can be used to achieve real change for people living in developing
economies-even those that have yet to harness the ICT
revolution.
(with kind permission of the author)
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