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Country focus: United Arab Emirates
Automated spectrum management system
Tariq Al Awadhi
photo credit:
Tariq Al Awadhi,
Executive Director of the Spectrum and International Affairs Department

In the United Arab Emirates, the Telecommunications Regulatory Authority (TRA) has launched an upgraded version of its online automated spectrum management system. It is a state-of-the-art system that enables applications for radio services to be processed electronically and for authorizations to be given online. TRA customers can now apply for frequency authorizations, follow up and track the status of their application, pay spectrum fees; as well as renew, modify or cancel their licences — all online.

The system is in line with the UAE’s government strategy to move towards e-government and TRA’s desire to pursue excellence and keep abreast of the latest technological innovations in the telecommunication sector.

TRA’s Director General Mohammad Al Ghanim describes the system as “innovative and effective”, underlining that “it will enhance customer satisfaction and reduce the time taken for processing frequency spectrum authorizations”.

Tariq Al Awadhi, Executive Director of the Spectrum and International Affairs Department says “the new system will contribute greatly to improving the processing and handling of frequency spectrum authorizations in the United Arab Emirates. It will also help to achieve higher levels of customer satisfaction and transparency in line with e-government strategies.”

In addition, the system is expected to enhance efficiency and automate the internal authorization processes in line with standard quality procedures. As Mr Al Awadhi explains, “applicants for licences or authorizations for radio services can register via TRA’s website to obtain a username and password, allowing them to fill the necessary application form and to submit it online with all the required documents as attachments”. The system was supplied by LS telcom of Germany.

Georg Schöne, CTO of LS telcom said: “Since its founding, TRA-UAE has been one of our most innovative customers, always acting at the front edge of technology and committed to optimizing its operations. The spectrum management system installed by TRA is one of the first fully online solutions in the world. The system’s automated notification module allows customers to be fully aware of the status of their applications. Customers can also access their online accounts at any time to download an electronic copy of all their documents (for example, invoices and licences). This online solution is fully integrated with both advanced technical analysis and radio monitoring systems. These allow TRA to perform all the technical analysis and monitoring operations required to complete the full spectrum management cycle”.

 

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