The Office of the Telecommunications Authority (OFTA) issued a new Code of Practice to provide the industry with guidelines on the drawing up of service contracts.

The Code will be implemented on voluntary basis and takes effect immediately, replacing two similar codes which the Telecommunications Authority (the TA) issued in 2004. The TA issued a voluntary Code of Practice for the Service Contracts for the Provision of Public Mobile Radiotelephone Services in 2001 and the code was subsequently revised in 2004. The TA also issued the Code of Practice for the Service Contracts for the Provision of Public Telecommunications Service in 2004. These two codes provided that, among other things, language should be plain and words legible and salient points of a contract (such as the compensation clauses and terms for any early termination) should be presented in a prominent place or highlighted in the contract.

See Press Release

Source: Office of the Telecommunications Authority (OFTA)