Note: For visitors of your site, this entry is only displayed for users with the preselected language English (United States)/English (United States) (en-US)
Kurth: "Thoroughly examine new choices and quickly seize opportunities for savings during international roaming."
In Germany the Federal Network Agency is responsible for checking that the roaming regulation passed by the EU Parliament and the EU Council is implemented by companies for the benefit of their customers. The roaming regulation was today published in the Official Journal of the European Union and will enter into force tomorrow (Saturday). The regulation grants every roaming customer - be it a pre-paid or post-paid contract - the right to affordable tariffs.
The President of the Federal Network Agency, Matthias Kurth, appealed to both mobile phone companies and consumers to implement the new rules quickly and to make use of the benefits they offer. "After lengthy discussions the consumer now has the opportunity to efficiently limit his international roaming costs. What is important is to get detailed information and to critically review any new offers. Anyone acting quickly now can change over sooner and will therefore be able to save more. The rules are complex, so educating mobile phone customers about the advantages and disadvantages of the new choices is vitally important," Kurth said today in Bonn.
The regulation provides a price cap for retail customers ("Eurotariff"). In addition there will be price limits at wholesale level, affecting the prices that operators charges one another. The successively decreasing price caps were set as follows:
Maximum limit of Eurotariff for calls made abroad:
- Summer 2007 = 49 Cents
- Summer 2008 = 46 Cents
- Summer 2009 = 43 Cents
Maximum limit of Eurotariff for calls received abroad:
- Summer 2007 = 24 Cents
- Summer 2008 = 22 Cents
- Summer 2009 = 19 Cents
Maximum limit at wholesale level:
- Summer 2007 = 30 Cents
- Summer 2008 = 28 Cents
- Summer 2009 = 26 Cents
Tariff per minute excluding VAT.
The regulation will be transposed in several steps. Initially each customer will be informed individually and transparently by his provider - network operator or service provider - about the new Eurotariff and will be offered a tariff within one month, i.e. by 30 July 2007. The customer then has two months to decide on the Eurotariff. Having received the order, the provider will switch the customer over to this new tariff within one month. This change-over should be smooth and trouble-free. Any customers who have not reacted will be changed over automatically at the end of the two-month decision period. From October 2007 all customers should then benefit from the Eurotariff, thus having to pay no more than 0.49 Euros (excluding VAT) for originating calls and 0.24 Euros (excluding VAT) for terminating calls.
Customers who had already made a deliberate choice of a specific roaming tariff by their provider before 30 June 2007 can also select the Eurotariff, but must expressly inform their provider of that wish, i.e. their tariff will not be changed over automatically. These customers should be informed by their provider that they have a specific tariff, allowing them to deliberately opt for the Eurotariff, should this be cheaper for them.
New customers should be informed about the Eurotariff when signing their contract. Where the Eurotariff is not available yet, new customers should be treated like old customers, being provided with information and having their tariff changed over later.
The providers are furthermore obliged to supply their customers with transparent information. From 30 September 2007 all customers crossing a border will receive a message about the maximum tariff for phone calls. Furthermore providers must set up a free hotline where customers can obtain additional information.
"We will monitor the providers' compliance with these information, changeover and transparency requirements vis-à-vis their customers and take action in case of any violations," said president Kurth in conclusion.
Source: Bundesnetzagentur, Germany