The objective of the Information Services department is to provide information and communications
technology (infrastructure and basic services) for all ITU Sectors and departments and provide IT
support to meetings, conferences and events. The activities of the Information Services Department
are focused on strategic ICT objectives relating to the management and dissemination of
These strategic ICT priorities can be summarized as:
- efficient working of the entire ITU (including field offices) and good management of ITU
- expediting the work of ITU participatory activities: study groups, forums and conferences;
- maximizing the value of ITU information for the membership and the global
telecommunication community, thereby promoting ITU and strengthening its public presence.
- Optimize and integrate current information systems and services based upon a riskmanagement
framework (COBIT) and through multi-sourcing.
- Establish and centralize all functions related to systems development so as to avoid the risk of
systems development becoming fragmented.
- Enhance staff competence and improve job performance through knowledge and use of
information technology and resources.
Mr Anders Norsker was appointed Chief of the Information Services Department in the General Secretariat on 1 March 2008. Since his arrival, he has introduced several self-services for the delegates (delegates web Portal) and staff in response to the need for efficiency and transparency. In January 2010, ITU became IPSAS (International Public Sector Accounting Standards) compliant following a project collaboration between the IS Department and the Administration and Finance Department.
Mr. Norsker began his professional career at the Ministry of Greenland in 1982 followed by a position in the Danish Land Development Services and Danish Hydraulic Institute. He joined the United Nations in 1989 working with the International Narcotics Control Board (INCB) and subsequently the United Nations Office for Drug Control and Crime Prevention (UNODC). From 2001 to 2006, he was Head of the Information and Communications Technology Services for the Organization for Security and Cooperation in Europe (OSCE) and from 2006 to 2008, he held the position of Chief, Information Technology Division at the World Meteorological Organization (WMO).
A national of Denmark, he holds a Masters Degree in Engineering from the Technical University of Denmark. At the nternational level, he has been a member of the ICC management committee and CEB/ICT Network and has been an IT expert at the Council of Europe over the years. His experience within the UN System has helped foster collaboration and harmonization in the IT field between ITU and other UN organizations.