Competencies

• Gets the message across clearly, verbally and in writing

• Keeps other concerned people informed

• Demonstrates good listening skills

• Has the necessary technical knowledge and skills

• Keeps up to date with new developments

• Is able to use computer hardware, software and other equipment

• Assesses situations and problems reasonably and soundly

• Capable of defining and solving problems

• Prioritizes important tasks and jobs

• Shows attention to detail, accuracy and thoroughness

• Shows a commitment to quality and excellence

• Looks for and makes continuous improvements

• Consistently manages the required workload

• Seeks to improve output and minimize duplication of efforts

• Uses time efficiently

• Shows concern for other people’s views

• Is committed to increasing customer satisfaction

• Ensures that commitments to internal and external customers are met

• Develops effective, realistic plans

• Organizes work efficiently

• Aligns plans with department and organizational objectives

• Works effectively in groups/teams

• Establishes and maintains cooperative working relationships with others

• Is flexible, open-minded and tactful

• Is sensitive to cultural and gender differences

• Takes on and completes new tasks

• Generates innovative ideas, approaches and solutions

• Seeks new challenges and increased responsibility

• Completes assignments and meets commitments

• Requires little supervision on assigned projects and tasks

• Is able to persevere and manage stress and challenging situations

• Is willing to experiment and learn new ways of doing things

• Seeks to increase own knowledge and skills

• Is able to manage well in new or ambiguous situations

• Understands the changing nature of the telecommunication environ­ment
  and the potential impact on the work of ITU

• Is able to approach problems from a policy perspective, to analyse and
  to find the best solution in the given circumstances

• Is able to identify essential elements, make strategic decisions and prepare plans which reflect ITU’s strategic priorities

• Assesses, prioritizes and develops operational workplans (including staff and resource requirements)

• Knows how to get the work done most effectively and delivers quality products and services in a timely manner

• Uses staff and resources effectively, establishes budgets, monitors expenditures, and stays within the set limits

• identifies ways to improve quality within time and costs constraints and is able to identify cost-saving measures

Leadership skills

• Behaves consistently in a manner which others trust

• Demonstrates willingness to take personal responsibility for work; does not blame others for shortcomings or for not meeting work objectives

• Maintains equilibrium and a positive, pro-active attitude despite stressful working conditions

• Can effectively influence or persuade others of a course of action

• Continues to talk and seeks compromise in cases of disagreement

• Can effectively contribute to meetings as a member or a chairperson

• Delegates clearly, gives authority and holds accountability for results

• Plans performance with staff and maintains an ongoing dialogue in order to accomplish stated staff work objectives

• Provides timely and helpful feedback to staff and evaluates their performance objectively

• Is able to inspire and motivate staff and foster a team spirit

• Generates realistic yet innovative ideas for new projects

• Effectively monitors service providers to ensure that requirements and deadlines are met

• Develops effective country/regional and Headquarters relationships and information flow

• Demonstrates up-to-date knowledge of the marketplace and the competition in projects where an understanding of the market is essential

• Acts as chairperson or assists the chairperson to manage effectively the relationships and information exchange among group members

• Undertakes responsibility to ensure group meetings are productive and accomplish intended outcomes within time constraints

• Demonstrates capabilities to assist a group to reach consensus