Table of Contents

 1     Scope            
 2     References   
 3     Definitions   
        3.1     Terms defined elsewhere
        3.2     Terms defined in this Recommendation     
 4     Abbreviations and acronyms  
 5     Conventions
 6     Overview of the MCC in the NGN          
 7     Functional requirements for support of the MCC service  
        7.1     Unified service capabilities broker for the MCC        
        7.2     Agent and sub-agent management              
        7.3     Supporting mobile agents with a real-time web communication capability         
 8     Functional architecture of the next generation network (NGN) for the support of the MCC service    
        8.1     MCC functions in the NGN           
        8.2     Logical diagram of the MCC functions      
        8.3     Description of the MCC functional entities
 9     Description of reference points
        9.1     Reference point description for MCC functions in the NGN   
        9.2     Reference points description         
10     MCC procedures and functional description      
      10.1      Communication requests queuing and distribution 
      10.2      MCC service initialization            
       10.3     Procedure to use the USBF           
      10.4      Overload control             
       10.5     Communication control operations for MCC agents              
       10.6     Management operations for supervisors   
      10.7      MCC agent management             
       10.8     Video sharing  
       10.9     Video conferencing        
     10.10      Web and application collaboration           
     10.11      User context information adoption           
     10.12      Supporting of mobile agents with real-time web communication capability    
11     Security considerations            
Appendix I – Multimedia communication centre layered architecture  and deployment principles    
        I.1     Multimedia communication centre (MCC) hierarchical deployment principles  
        I.2     MCC layered architecture              
Bibliography