1 Introduction
2
Management services and users
2.2 Management service users
3
Methodology
3.1 Methodology in developing management services for User Type 1
3.2 Methodology in developing management services for User Type 2
3.3 Methodology in developing management services for User Type 3
3.4 Methodology in developing management services for User Type 4
4
Unified and common methodology
5
References