Summary

The quality of service (QoS) of Internet services (e.g., web and over the top (OTT) video) has become a concern of the Internet service provider (ISP) and the Internet content provider (ICP). To evaluate the QoS in this regard, Recommendation ITU-T Q.3916 defines the architecture and signalling requirements of the Internet service quality monitoring (SQM) system. Components, interfaces and interactions among components of the SQM system are described in detail in this Recommendation.