1 Scope
2 References
3 Definitions
4 Abbreviations and acronyms
5 Conventions
6 Chatbots
6.1 Tasks and components of chatbots
6.2 Interactions with chatbots
6.3 Quality aspects and influencing factors
6.4 Subjective evaluation methods
7 Experimental set-up
7.1 System set-up and Wizard-of-Oz simulation
7.2 Test scenarios
7.3 Test participants
8 Questionnaires
8.1 Questions related to user background
8.2 Questions related to the individual interaction
8.3 Questions related to the user's overall impression of the
system
9 Analysis and interpretation of the collected information
Bibliography