CONTENTS

 1 Scope 
2 References
3 Definitions
        3.1 Terms defined elsewhere 
        3.2 Terms defined in this Recommendation   
4 Abbreviations and acronyms      
5 Introduction     
        5.1 General 
        5.2 Basic function of self-service management          
        5.3 Other features       
6 Basic objective of self-service management      
        6.1 Field of application          
7 Requirements  
        7.1 Basic SSM requirements  
        7.2 Security requirements       
        7.3 SSM interface requirements         
8 SSM architecture overview       
Appendix I – Examples of self-service management scenarios     
Bibliography