Summary

ITU-T M.3050.x Recommendation sub-series contain a reference framework for categorizing the business activities that a service provider will use. The Enhanced Telecom Operations Map^® (or eTOM for short), which has been developed by the TeleManagement Forum, describes the enterprise processes required by a service provider and analyses them to different levels of detail according to their significance and priority for the business. This business process approach has built on the concepts of Management Services and Functions in order to develop a framework for categorizing all the business activities.

This supplement provides an introductory view of some of the concepts, goals and structure of the eTOM work. It should be read in conjunction with the ITU-T M.3050.x Recommendation sub-series and Supplements.