CONTENTS

 1     Scope 
 2     References 
 3     Terms and abbreviations  
        3.1     Definitions 
        3.2     Abbreviations        
 4     Linking eTOM to the TMN model           
        4.1     The TMN model   
        4.2     The Enhanced Telecom Operations Map Business Process Framework      
        4.3     Business drivers for process/function mappings       
        4.4     Objectives of mapping eTOM to M.3400  
 5     Linking functions to processes      
        5.1     About processes, functions and data          
        5.2     Mapping processes levels to function set groups     
 6     Outlook to future work    
Appendix I – eTOM Level 2 processes mapped to M.3400 function set groups    
Appendix II – eTOM-to-M.3400 mapping table    
Appendix III – M.3400-to-eTOM mapping table    
BIBLIOGRAPHY