Recommendation ITU-T H.862.6 (09/2023) Functional requirements for counselling services based on artificial emotional intelligence
Summary
History
FOREWORD
Table of Contents
1 Scope
2 References
3 Definitions
     3.1 Terms defined elsewhere
     3.2 Terms defined in this Recommendation
4 Abbreviations and acronyms
5 Conventions
6 Background
7 Services using artificial emotional intelligence
     7.1 Counselling services
     7.2 Education services
     7.3 Customer support services
     7.4 Mobility services
     7.5 Robot services
8 Functional requirements
     8.1 Basic requirements
          8.1.1 Emotion recognition
          8.1.2 Distinguish false emotions
          8.1.3 Empathy for users
          8.1.4 Understanding intentions based on emotions
          8.1.5 Monitoring data
          8.1.6 User avatar
     8.2 Service requirements
          8.2.1 Tracking continuous emotional changes
          8.2.2 Sentiment management
          8.2.3 User interaction
9 Functional model for counselling services
     9.1 User interface
     9.2 Input analyser module
     9.3 Short term memory module
     9.4 Interaction analyser module
     9.5 Knowledge base
     9.6 Conditional logic module
     9.7 Behaviour module
     9.8 Management interface
     9.9 Real-world data (RWD) repository
     9.10 Real-world evidence (RWE) repository
Bibliography