CONTENTS

 1     Scope and application
        1.1     Network performance assessment
        1.2     Application performance assessment
        1.3     Perceptual models
        1.4     Framework for models in the end-to-end performance assessment process
 2     References
 3     Abbreviations
 4     Evaluation of end-user QoS
Annex A – Opinion model for web-browsing applications
        A.1     Scope
        A.2     Introduction
        A.3     Subjective web browse quality experiment and results
        A.4     Modelling results
        A.6     References to Annex A
Appendix I – Estimates of network performance with limited information
        I.1        Introduction
        I.2        Reference connection
        I.3        Concatenation of packet transfer performance values
        I.4        Bottleneck bandwidth
        I.5        Handshaking time
        I.6        Application example: HTTP transaction
        I.7        Summary
        I.8        References to Appendix I