CONTENTS

 1     Scope 
 2     References
 3     Definitions
 4     Abbreviations  
 5     Conventions    
 6     General principles          
 7     Requirements for planning, development and design   
        7.1     Basic policies       
        7.2     Activities concerning development process         
 8     Common requirements for operation and usage of telecommunications equipment and services     
        8.1     Operation 
        8.2     Installation, connection and configuration          
        8.3     Physical safety     
        8.4     Information security        
        8.5     Rights of content usage   
 9     Requirements for terminal equipment    
        9.1     Input/Output interface     
        9.2     Body shapes and structures         
        9.3     External connection ports
        9.4     Terminology, icons and graphic symbols 
        9.5     Alternatives          
        9.6     Standardization and disclosure of interface specifications         
10     Requirements for telecommunications services
       10.1     Interactive telecommunications services 
       10.2     Telecommunications platform services   
       10.3     Emergency calls  
       10.4     Telecommunications services specifications       
11     Requirements for user support  
       11.1     User manuals       
       11.2     Disclosure of information about telecommunications accessibility        
       11.3     Instruction           
       11.4     Customer support centres           
Appendix I Further details of informative references     
Bibliography