Recommendation ITU-T F.748.25 (09/2023) Requirements for speech interaction of intelligent customer services
Summary
History
FOREWORD
Table of Contents
1 Scope
2 References
3 Definitions
     3.1 Terms defined elsewhere
     3.2 Terms defined in this Recommendation
4 Abbreviations and acronyms
5 Conventions
6 Overview
7 High-level architecture
8 Requirements
     8.1 Functional requirements
     8.2 Non-functional requirements
          8.2.1 Performance requirements
               8.2.1.1 Response time of speech interaction
               8.2.1.2 Speech interaction success rate
               8.2.1.3 ASR accuracy index
               8.2.1.4 TTS evaluation
               8.2.1.5 NLP accuracy index
Appendix I  Use cases of intelligent customer services
     I.1 Use cases
     I.1.1 Use cases for full speech interaction of intelligent customer services
     I.1.2 Use cases for partial speech interaction of intelligent customer services
     I.1.3 Use cases for service quality inspection of intelligent customer services
     I.1.4 Use cases for operator assistance of intelligent customer services
     I.1.5 Use case of a phone-based voice authentication
Appendix II  Reference process for the creation of the knowledge base
     II.1 Overview
     II.2 Single domain KB establishment
     II.3 Cross-domain KB establishment
Bibliography