1 Scope
2 References
3 Definitions and abbreviations
3.1 Terms defined elsewhere
3.2 Terms defined in this Recommendation
3.3 Abbreviations
4 Introduction
5 Operational goals, concerns and policies
5.1 Operations goals
5.2 Operations concerns
5.3 Operations policies
5.4 Operational processes
6 NGN operations functions
7 Process definitions
7.1 eTOM enterprise view
7.2 The role of operations support and readiness
7.3 Importance of alignment
7.4 Where does ITIL fit in?
Bibliography