Summary

Recommendation ITU-T E.139 gives guidance on enhancing the usage and usefulness of public Internet access points (PIAPs). A PIAP is a public venue where people can use computers with Internet access and other technologies that help them to collect information and to communicate with other people at the same time as they develop and maintain digital skills. A major motivation for public provision of PIAPs is the use of technology for social and community development, which reduces digital exclusion, creates contacts, promotes health-related topics and creates economic opportunities. The wide provision of PIAPs cannot be properly effective unless they are readily accessible to all people, including the elderly and people who have disabilities.