1 Scope
2 References
3 Abbreviations and acronyms
4 Principles of universal service
4.1 Concept of universal service
4.2 Identification of external forces that determine the success of
universal service projects
4.3 How universal service projects can help address capacity
constraints associated with international Internet connectivity
5 Universal service in a global context
6 Guidelines for increasing the effectiveness of, and compliance with,
universal service policies