Table of Contents

 1     Introduction              
        1.1     Objective and scope     
        1.2     Benefits of benchmarking DSO management guidelines   
        1.3     What is DSO? 
        1.4     Key factors surrounding DSO and DSO indicators             
        1.5     Key objectives of DSO management       
        1.6     Collection department goals      
        1.7     DSO management strategies      
        1.8     Core activities and key responsibilities to reduce DSO and DSO management          
        1.9     Measurable goals          
 2     Best practices in DSO management    
 3     A summary DSO management checklist