Table of Contents

 1     Introduction              
        1.1     Objective and scope     
        1.2     Benefits of standardizing credit management guidelines  
        1.3     What is credit management?      
        1.4     Key factors driving credit management  
        1.5     Key objectives of credit management     
        1.6     Credit management principles   
        1.7     Core activities and key responsibilities  
        1.8     Department/division goals         
        1.9     Measurable goals          
 2     Credit management guidelines            
        2.1     Credit policy  
        2.2     Credit and collection policy checklist    
        2.3     Pre-sales credit check/assessment           
        2.4     Scope of credit assessment        
        2.5     Credit assessment rules              
        2.6     Credit limits    
        2.7     Considerations on the setting of credit limits       
        2.8     Credit limit setting (bilateral carriers versus hubbing carriers)       
        2.9     Two approaches for a supplier company to set its credit limit        
       2.10     Contents of the master agreement          
       2.11     Monitoring of credit limit         
       2.12     Credit risk reduction techniques            
       2.13     Best practices for accounts receivable (AR), credit and collections management    
       2.14     Best practices in credit risk management (specifics)        
       2.15     Best practices in debt collection (specifics)        
       2.16     Other considerations  
       2.17     A quick-step guide on credit management