Table of Contents

 1     Introduction              
        1.1     Objective and scope     
        1.2     Benefits of these guidelines       
 2     Abbreviations and acronyms
 3     Voluntary guidelines              
        3.1     Fraud awareness           
        3.2     A well-defined fraud prevention, detection and management internal process with clear responsibilities and service level agreements    
        3.3     Communication: Frequent information sharing concerning abnormalities, and regular periodic review    
        3.4     Define threshold limits for further investigation 
        3.5     Review interconnection agreements       
        3.6     Detection and identification      
        3.7     Countermeasures          
 4     A quick-step guide for consideration