M-Government - MOBILE TECHNOLOGIES FOR RESPONSIVE GOVERNMENTS AND CONNECTED SOCIETIES
Foreword
Acknowledgments
Table of contents
Executive summary
Introduction
Innovating service delivery
Empowering digitally deprived citizens
Intensifying partnerships and exchange between the public and private sectors
Enhancing public sector performance and good governance
Chapter 1 - Towards the next generation of public services
From e-government to m-government
Growth of mobile technologies
Underlying concepts and motivational factors
Policy formulation and priority setting
Notes
Bibliography
Chapter 2 - Benefits and outcomes of m-government
Expanding governments capacity
Transformational stages of e-government
G2C applications and services
G2G applications and services
G2B applications and services
G2E applications and services
M-Government Benefits for governments
M-Government Benefits for citizens
M-Government Benefits for businesses and economic growth
Notes
Bibliography
Chapter 3 - Understanding m-government adoption
The inherent value of m-government
Adoption factors
Mobile value chain
Key players and stakeholders across the value chain
Stakeholders partnerships and collaboration
Notes
Bibliography
Chapter 4 - Prerequisites for agility and ubiquity
Evolving public service delivery
Deployment and feasibility
Changes in user acceptance and cultural adaption
Ke y barriers and challenges
Notes
Bibliography
Chapter 5 - Technology options for mobile solutions
Introduction
Voice channel
Signalling channel
Data channel: Mobile messaging categories
Back-end information systems and enterprise architecture
Technical issues
Security and identity management
Broadband connectivity
In tegration
Interoperability
Accessibility
Location-based services
So cial networking
Open source
Next trends on the mobile market
Notes
Bibliography
Chapter 6 - M-Vision and a call for action
Reaching the critical mass
Examples of m-government application in policy areas
Planning ahead
A checklist for the future
Bibliography
Annex A - M-Government projects compendium
G2C Government to Citizens
G2G Government to Government
G2B Government to Business
G2E Government to Employee