Framework for e-Gov toolkit
ACKNOWLEDGEMENTS
TABLE OF CONTENTS
1 ABOUT THIS E-GOVERNMENT READINESS ASSESSMENT FRAMEWORK
2 POTENTIAL BENEFITS OF IMPLEMENTING E-GOVERNMENT
3 THE FOUR DIMENSIONS OF THE E-GOVERNMENT ENVIRONMENT
3.1 Dimension one: Infrastructure
3.2 Dimension two: Policy
3.3 Dimension three: Governance
3.4 Dimension four: Outreach
4 MEASURING THE E-GOVERNMENT ENVIRONMENT
4.1 Indicators on the dimension of infrastructure
4.2 Indicators on the policy dimension
4.3 Indicators on the governance dimension
4.4 Indicators on the outreach dimension
4.5 Grouping of countries
5 HOW TO USE THE E-GOVERNMENT QUICK-CHECK TOOL
5.1 Analysing a country's e-government readiness with the Quick-check Tool
6 RECOMMENDATIONS: FUTURE E-GOVERNMENT TOOLKIT MODULES ANDPRIORITIES
6.1 Recommendations on the dimension of infrastructure
6.2 Recommendations on the policy dimension
6.3 Recommendations on the governance dimension
6.4 Recommendations on the outreach dimension
6.5 Recommendations on the priorities for different income groups
6.6 Recommending regional and international exchange of experience
7 REFERENCES AND FURTHER READING