Relay services in Australia; the consumer perspective
– Dani Fried, Australian Communications Consumer Action Network,
This presentation provides a background to how consumers use – and would
like to use – Australia’s National Relay Service. It will cover issues
such as costs for consumers, call modalities, reasons for why relay
services are essential, issues for consumers, and the vision of the
Australian Communications Consumer Action Network for a future
Disability Telecommunications Service.
UN Route towards relay services throughout the world
– Christopher Jones, Acceque UK and co-convenor of the ITU JCA-AHF
The UNCRPD will be explored in relation to the setting up and running of
relay services for people with hearing and speech disabilities.
How deaf organisations have campaigned for relay services throughout the
world? Deaf organisations in three countries whose campaign for better
or new relay services will be investigated.
Can anyone use the UNCRPD to achieve their goals in getting relay
services will be explored?
Beyond the TRS: The regulatory, funding and resourcing
barriers encountered by the Australian Communication Exchange (ACE) in
piloting a captioned telephony (CTS) relay service in Australia
– Sandy Gilliland, Australian Communications Exchange, Australia
The Australian Government's internationally acclaimed National Broadband
Network (NBN) vision and the associated multi-billion dollar investments
can enable people to participate in this new environment. It would be
unacceptable not to use these initiatives to also bring the benefits of
these new opportunities to the disability community as well.
ACE (a not for profit organization, and the current provider of the
Relay component of the National Relay Service) at its own cost has
pioneered the proof of concept trialling of both Video Relay Services
(VRS) and Captioned Telephone Services (CTS) in Australia since 2009.
Relay Services in Europe, technical perspectives –
Emmanuel Buu, IVES, France
The EU Universal Service directive of in 2002 mandate the member states
to provide a service of telephone to deaf of hard of hearing people.
This is the legal bases for creation of relay centers in Europe. From
our perspective of VRS platform provider, we report about the difference
between the well established american model and the models emerging form
various european providers. It includes the person to person calls,
service provider interconnections, the mobile access to relay services.
Finally, some prospective ideas will be developped such as US ans Europe
interconnection, use of IMS network and IP V6 impact.
How accessibility-focussed public procurement policies can
be used to improve the quality of future relay services – Mike
Pluke, ETSI and Castle Consulting UK
"A European Standard (EN) specifying accessibility requirements for use
in public procurement is being developed by ETSI under Standardization
Mandate M376. As many relay services will be procured by public
authorities, the EN offers a perfect way to ensure that best-practice
standards are used when specifying future relay services.
ETSI has already published documents on relay services and related
issues and ES 202 974 (2009) "Harmonised relay services, which is
explicitly "intended to give information suitable for incorporation in
contracts between commissioning agents and service providers." will be a
rich source for EN requirements.
The presentation illustrates how the EN ensures that appropriate
ETSI-drafted requirements will be called up when public procurement
contracts for European relay services are prepared."
The NER model to assess accuracy in respeaking – Pablo Romero-Fresco, Roehampton University
Respeaking is consolidating as the preferred method to provide live
subtitles for the deaf and hard of hearing around the world and is also
being used in relay services. Yet, an important quality-related issue
that is still to be addressed consistently is that of accuracy. Given
that accuracy calculations vary greatly between countries and even
companies, the question arises of whether we are effectively comparing
incomparable data. The aim of this presentation is to briefly review a
series of approaches to accuracy in respeaking adopted in different
countries and then to propose a new model that is already being used by
European broadcasters and media companies in English, Spanish, French,
German and Italian, with a view to standardise practices regarding this
Romero-Fresco, Pablo (2011) Subtitling through Speech Recognition:
Respeaking. Manchester: St. Jerome.
Pablo Romero-Fresco (firstname.lastname@example.org)
Relay services in support of emergency calls according to
the REACH112 concept – Gunnar Hellstrom, Omnitor, Sweden
The European project REACH112 deploys Total Conversation for
inter-personal communication and for access to emergency services. The
presentation describes the connection of relay services in emergency
calls in the Swedish pilot of REACH112, and how the need for direct
communication, calling by emergency service number 112, priority,
recording, location information provision and support of various
communication needs can be fulfilled. Connection with standards as well
as practical experience is provided from the Swedish pilot that started
in May 2011 and is run by technology provider Omnitor and emergency
service provider SOS Alarm.
Reaching Out More: Relay Services in Total Conversation
– Jim Kyle, University of Bath, UK
Telephony systems were designed to connect people but for most of the
last century, they marginalised groups within society. Now using Android
smartphones, netbooks, computers and videophones, people communicate in
video, voice and text, from anywhere and at any time. In REACH112, we
provide a pilot relay service: sign language interpreters,
lip-speaking/lip-reading operators, speech to text operators and by
connecting to existing text relay services, an open service to connect
to society. In this paper, we describe user experience of the REACH112
Total Conversation Relay service and indicate its further value in
making emergency calls. With over 1000 users, we cater for Deaf sign
language users, hard-of-hearing, learning disabled and older people. As
well as evaluating progress, the paper discusses impact, ethics,
training and responsibilities in regard to telecommunications relay for
Relay Services; technology and user trends – Thor
Nielsen and Niklas Cassel, nWise AB, Sweden
How can we make use of the rapid development of applications, hardware
and broadband network capacity? How do we make sure to develop products,
services and ways of working that caters for the future and not for the
past? How do we make sure to include more people in different
age-groups, genders and disabilities? How do we make sure to include
diversity and innovation into the standardisation process?
We will present answers and ideas and share our experiences from working
closely with many of the leading Text- and Video Relay Services in the
A Vision for Relay Services and Interoperability –
Christian Vogler, Gallaudet University, USA
There is no doubt that relay services have contributed hugely to
telecommunications access of deaf, heard of hearing, and speech-disabled
people. However, we are still far from realizing the vision of true
functional equivalence that would allow relay users to pick up any
telecommunications equipment anytime, anywhere in the world, and call
anyone in the world. In this talk I will discuss interoperability across
equipment, integration into the mainstream telephone system, and common
standards for relay services. All of these are missing key pieces that
would allow this vision to become a reality.
Telecommunications Relay Services in Speech-to-Speech
translation system in accordance with Recommendations F.745 and H.625
– Chiori Hori, NICT, Japan
NICT constructed a network-based speech-to-speech translation system on
smartphones using telecommunications relay services according to ITU-T
H.625 and F.745, We will extend this technology and utilize the system
to contribute to help persons with disabilities to communicate with
others. With this aim, we would like to present our technology used for
the current field experiment through a demonstration and introduce our
future experimentation plans to the disability community.
In the meeting, we look forward to advancing the discussion and having
any suggestions to our presentation.