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Question 13/2 – Service provider/network operator requirements and priorities for telecommunication management

(new Question)

Motivation

In the fast evolving world of Telecoms, the modern Telecom Operator performing Service Provider (SP) and/or Network Operator (NO) roles, needs to be able to evolve its management activities, processes and management systems to:

  • Support a network delivering both today’s services and the “next generation” of services including, IPTV, Online-Gaming, Grid Services and more.
  • Improve their ability to understand the management requirements of customers, new services and the networks required to support these services.
  • Meet the need to increase the level of customer/user self service (zero touch).
  • Support management activities to optimize the business processes.

This question is responsible for identifying the Network Operator’s and Service Provider’s priorities for the development of Telecoms Management Recommendations and the developing a program for the fulfilment of these requirements.

Close cooperation is required with other SDOs and forums.

Question

Study items to be considered include, but are not limited to:

  • What are the Network Operator and Service Provider’s priorities for the development of Telecoms Management Recommendations?
  • What changes are needed to the Study Group work plan to meet the Network Operator and Service Provider’s priorities?
  • What are the Service Provider/Network Operator requirements and priorities for Telecoms Management activities to support the reduction in energy consumption in telecommunication systems and networks?

Tasks

Tasks include, but are not limited to:

  • To gain an understanding of the Network Operator and Service Provider’s priorities priorities for the development of Telecoms Management technology and Recommendations through workshops and joint events with other Forums and SDOs.
  • To establish an ongoing mechanism (e.g. by organizing a series of workshops and/or a establish permanent advisory group) to agree the priorities of Network Operator and Service Provider’s priorities in order to influence the future direction of telecom management including the; strategy and commit, infrastructure lifecycle management, product lifecycle management, operations support and readiness, fulfillment, assurance and billing process areas as they relate to Market Product and Customer Management, Service Management, Resource Management and Supplier/Partner management (M.3050 Business Processes).
  • To create a plan to allocate responsibilities in other questions to fulfil the identified priorities.
  • Establish and maintain an active liaison and agree priorities with key SDOs and Forums.
  • To fulfil the above tasks, cooperate with the JCA on Management as needed.

Relationships

Study Groups: 15

Standardization bodies: ETSI, ATIS, TM Forum, IETF

 

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Updated : 2009-05-07