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ITU Staff Meeting
Geneva, Switzerland 31 January 2011
Firstly I would like to express my appreciation for all the support Nabil Kisrawi gave to the ITU-T sector and me personally. I will miss him very much.

Of course I am very honoured to have been re-elected with a strong mandate. I believe this reflects not just on me but also on all of you who have helped the ITU-T to have successfully taken on a lot of new work over the last few years. I thank you all very much for your hardwork and support. It is very much appreciated.

It would be nice to think that the new year will be less busy that the old year, but of course it never is. In the T Sector we need to start preparing for the WTSA next year which will be held back-to-back with a WCIT for the first time, so we will be preparing for these events with the General Secretariat and the three Bureaux.

As I mentioned at our inauguration ceremony, the strength of ITU is its membership, and for technical standardisation it is our industry members that drive the work. Increasing our membership is therefore a major objective for the next four years. It is essential not only to increase our income but also our output.

This means not only reaching out to potential new members but also making sure our existing members are receiving the support they need. I believe we have to develop a culture of good customer relations in all our dealings with our membership, as well as external partners and clients. This is the purpose of the new customer relationship management (CRM) solution.

I am very pleased to report that we already see a big increase in participation in our study groups, which is a good sign we are on the right track.

I very much look forward to working with you, and the new team, over the next four years to successful meet all the challenges the Secretary-General has mentioned.

 

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Updated : 2011-01-31