International Telecommunication Union   ITU
Site Map Contact us Print Version
 Wednesday, 09 June 2010
Guidelines regarding principles that telecommunications operators may wish to consider to manage financial disputes have been approved by ITU members. A report produced by ITU and the World Bank in 2004 stated: “Disputes can be enormously destructive to the sector and effective dispute resolution is increasingly central to successful deployment of modern information infrastructure. This is particularly so where it is necessary to encourage investment and competition to reach the underserved billions of people on the wrong side of the digital divide.”

Dr. Kishik Park, Chairman of the ITU-T Study Group 3 that has produced the documents said: “Successful dispute resolution is important for all countries that seek to facilitate the rapid expansion of new communications infrastructure and ICT services. It is particularly crucial for countries that have historically experienced a lack of investment and growth. Rapid and effective resolution of disputes is one of key elements in bridging the “digital divide”.”

The documents are supplements to the current ITU-T Recommendation D.170 on General Tariff Principles.

The first supplement is intended to assist telecommunication carriers in the development of efficient processes that might be used to resolve disputes in international settlements. Before a dispute can be raised, parties should have agreed to a reconciliation or dispute criteria and such criteria should preferably be specified in the signed agreement or contract. The supplement is focused on revenue and costs assurance and it mitigates any revenue and/or cost-related issues. It describes the details of the criteria which may be taken into consideration before raising and verification of any dispute, possible sources of dispute, and determination of validity of dispute or discrepancy.

The supplement also provides guidance on managing the resolution of disputes resulting from poor reference data maintenance (rate discrepancy, destination or dial code) and transactional data (recovery rate shortfall, volume discrepancy, time zones differences, calls crossing midnight and one month to the next, negative declarations, double counting, volume committed agreements, reverse charged calls, call durations, etc). It also describes a method of call data record (CDR) exchange, a comparison process and how to proceed with unresolved disputes.

The second supplement presents guidelines for process and proposition of dispute forms for international settlements. It may help to simplify and assist telecommunication carriers in proper and fast resolution of any kind of financial dispute. The exact nature of the dispute resolution should be agreed in the bilateral arrangements between the carriers concerned.

The supplement describes the whole process, details possible reasons and sources of financial disputes and advices how to investigate and handle with them. The supplement is intended to provide carriers with information regarding possible procedures and example forms for use in the dispute resolution process. These processes may help save time and human labour as well improves bilateral business relations between partners.

and Share

Wednesday, 09 June 2010 12:51:43 (W. Europe Standard Time, UTC+01:00)  #     | 
 Thursday, 03 June 2010
First meeting of the Focus Group Cloud,
Geneva, Switzerland, 14-16 June 2010

Registration form

See ITU-T TSB Circular 114 for more information

ITU-T Focus Group on Cloud Computing (FG Cloud)

and Share

Thursday, 03 June 2010 08:43:40 (W. Europe Standard Time, UTC+01:00)  #     | 
 Tuesday, 01 June 2010
First Meeting of the FG Smart - Focus Group on Smart Grid
Geneva, Switzerland, 14-16 June 2010

Registration Form

See ITU-T TSB Circular 113 for more information

ITU-T Focus Group on Smart Grid (FG Smart)

and Share

Tuesday, 01 June 2010 13:15:59 (W. Europe Standard Time, UTC+01:00)  #     | 
 Monday, 31 May 2010

The International Telecommunication Union (ITU) is inviting applications for the post of Study Group Advisor, Telecommunication Standardization Bureau (TSB), at ITU headquarters in Geneva, Switzerland.

Standards from the ITU are at the heart of modern information and communications technologies (ICTs). For more information see:

The Telecommunication Standardization Bureau (TSB) provides essential logistical support to ITU-T’s 10 Study Groups including electronic working facilities and meeting management. It also manages promotion, workshops, membership, documents, finance, the website etc. It is the body responsible for providing cohesion to ITU-T’s standards making process.

The successful candidate should have an excellent knowledge of the ICT industry and in particular the ICT standardization landscape. Familiarity with ITU-T rules and procedures, its meeting activities and its products would be an advantage, as would previous involvement in the development of standards.

The management level (Professional level in the United Nations system) post demands that the incumbent keep abreast of ICT study and research activities in general but in particular in the area of the supported Study Group. He/she will study and understand technical contributions consulting where necessary with the contributor and ensure that published texts are of a high standard. In addition the incumbent will be called on to represent ITU at technical events, prepare technical papers and reports for presentation at ITU and other global ICT events, and develop and coordinate relations with other standards bodies.

An attractive package of salary (starting at approximately US $ 122,296.- to US $ 159,545.- (with dependents) or US $ 113,884.- to US $ 147,577.- (without dependent) plus international allowances and benefits is offered (subject to eligibility).

The closing date for applications is 27 July 2010.

A detailed vacancy notice and application form can be downloaded at Applications using the form must be sent to mailto: or by post to ITU Human Resources Policies Division, Place des Nations, CH-1211, Geneva 20, Switzerland.
Applications must reach ITU by the closing date

and Share

Monday, 31 May 2010 08:07:27 (W. Europe Standard Time, UTC+01:00)  #     | 
 Thursday, 27 May 2010
ITU will be co-organizing a one day workshop on Accessibility to ICTs at the World Expo 2010 in Shanghai, China. The event will be held on 23 July 2010 as part of i-CREATe 2010.

i-CREATe 2010’s 4th International Convention for Rehabilitation Engineering and Assistive Technology is dedicated to the promotion of assistive technologies that can improve the lives of the elderly and people with disabilities and to provide a platform to address current and future development in these areas.
In the field of accessibility to ICTs, ITU focuses on a series of strategic issues ranging from the rights of the disabled, making technical design standards accessible and providing education and training on accessible ICT. With more than 650 million people in the world living with disabilities today the most important goal of ITU standards work on accessibility is to make sure that newly developed standards contain the necessary elements to make services and features usable for people with as broad a range of capabilities as possible.

The three main objectives of this workshop will be to discuss current trends and the future for accessibility to ICTs in ITU, encourage organizations to implement accessibility in their daily work, and highlight the impact of the UN Convention on the Rights of Persons with Disabilities (UNCRDP) on future standardization work. With registration open to all, we eagerly invite you to get involved. You may go online for more information and find it here.

and Share

Thursday, 27 May 2010 08:33:58 (W. Europe Standard Time, UTC+01:00)  #     |